Business Analyst, Planning (Contract up to 12 Months)
Town of Caledon•Caledon, ON
•CA$87,912 - CA$109,891•Hybrid
About The Position
This role is responsible for leading business process improvements within the Planning Department to enhance operational efficiency and customer service delivery. You will support data-driven projects through complex research and analysis and manage the development and maintenance of internal procedures related to planning application processes. You will be responsible for providing strategic insights to support continuous quality improvement, acting as a business lead on process modernization, and ensuring the effective use of AMANDA and related systems.
Requirements
- Post-secondary degree/diploma in Information Technology, Planning, GIS, or a related field
- 3 – 5 years of business analysis or related experience with a focus on data analysis, system integration, and business process improvement in a municipal or planning context
- Demonstrated knowledge of business analysis methodologies
- Demonstrated knowledge of data visualization tools
- Demonstrated knowledge of municipal planning processes
- Superior analytical and problem-solving skills
- Demonstrated ability to work independently and collaboratively across departments
- Excellent communication and interpersonal skills
- Satisfactory passing of a criminal record check
- Proof of qualifications
Responsibilities
- Lead analysis of departmental trends and processes to develop quality improvement programs
- Design and implement dashboards and reports to track key performance indicators (KPIs)
- Act as the Planning Department lead on AMANDA-related projects and system enhancements
- Conduct business process mapping and workflow analysis for system and process improvements
- Develop and deliver training programs and materials for internal and external stakeholders
- Collaborate with IT and cross-functional teams to ensure optimal performance and integration of planning systems
- Serve as AMANDA Power User, providing frontline support, managing user access and data integrity
- Manage consultant-led projects, including RFPs, budgeting, and project coordination
- Support strategic planning by interpreting data and identifying emerging issues and trends
Benefits
- Competitive benefit package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
