Business Analyst Officer (ACPE)(PCN 05-0405)

State of Alaska • Juneau, AK

8d • Hybrid

About The Position

The Alaska Commission on Postsecondary Education (ACPE) is seeking a Business Analyst Officer to lead our Business Analyst Unit. This is a leadership position and serves the role of a senior level project manager for the IT unit and the agency. The position ensures compliance with statutory and regulatory requirements and supports agency projects and mission priorities. The role of the officer serves as a key liaison between operational and technical staff and provides guidance to the Executive Office and Senior Leadership.

Requirements

• Eight years work experience utilizing analytical skills.
• Four years work experience in a loan/grant/scholarship servicing environment utilizing analytical skills.
• One year of work experience in a supervisory capacity; OR two years in a project manager capacity.
• Advanced-level skills with MS office Suite (Excel, Word, Visio, PowerPoint), SharePoint and SAP Crystal Reports or other report creation technology.

Nice To Haves

• Detailed understanding of student loan servicing; grant and scholarship processing; relevant regulations and statutes; servicing systems structures and anomalies; project management procedures; and continuous improvement methodologies, including LEAN.
• Detailed understanding of data processing concepts, database structures, data analysis, and report creation concepts.
• Communicating effectively, both verbally and in writing, including conveying highly technical content; working with detailed requirements; and accurately analyzing complex problems.
• Demonstrated ability to establish and maintain effective working relationships with staff and senior managers and to utilize sound problem-resolution techniques.
• Advanced skills in MS Excel, Word, Visio (or other flowcharting software); SharePoint; SAP Crystal, SSRS, Power BI (or other reporting systems); project management principles and practices; system testing and defect identification; supervision and team leadership; documentation of complex technical processes.
• Understand, interpret, and apply statutes, regulations, policies and procedures.
• Research and analyze complex problems; identify their basic elements; describe them as a series of logical steps.
• Work effectively with system users from a variety of positions and levels of authority.
• Manage stress, meet deadlines, coordinate multiple tasks, demonstrate good judgement, and make independent decisions.
• Lead group discussions and presentations and provide training to users with a wide range of proficiency levels.
• Communicate effectively, orally and in writing, in one-on-one or group settings, both formally and informally, to colleagues at varying skill levels.
• Reason logically, identify relationships, and formulate credible conclusions.

Responsibilities

• Resolve complex problems and provide direction for Business Analysts.
• Plan, schedule, and supervise BA operations.
• Provides project management leadership for large interdepartmental projects.
• Develop and maintains project schedules and deliverables, update senior management to ensure adherence to ACPE’s project methodology guidelines.
• Develop test plans for software program enhancements.
• Identify appropriate cross sections of test accounts, perform testing regimens, analyze results, submit problem reports, and provide clear, concise documentation on the project scope, analysis, test results, recommendations, and implementation plans.
• Analyzes priorities and workloads; recommend and implement appropriate changes.
• Recommend enhancements or modifications to data processing programs to improve efficiency and accuracy.
• Hire, train, instruct, and evaluate subordinate personnel. Oversee their work and provide guidance on work habits, setting priorities, and organizing tasks.
• Oversee the research, documentation, and correction of loan, scholarship, and grant data as needed based on staff referrals.
• Serve as a contributing member of the extended management team and participate in ad-hoc committees as necessary.
• Perform other divisional work as required to support the mission of ISS and ACPE

Benefits

• Medical, dental, and vision insurance with employer contributions
• Employer-paid Basic Life Insurance (additional optional coverage may be available)
• Optional insurance plans, including long- and short-term disability, accidental death and dismemberment (AD&D), long-term care, and supplemental survivor benefits
• Flexible Spending Accounts (FSAs) for eligible health care or dependent care expenses
• Membership in the Public Employees’ Retirement System (PERS) or Teachers’ Retirement System (TRS), as applicable
• Employer contributions to defined benefit or defined contribution retirement plans, depending on date of hire
• Contributions to the Alaska Supplemental Annuity in lieu of Social Security
• Optional participation in the Alaska Deferred Compensation Program
• Personal leave that increases with years of service
• Twelve paid State holidays each year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior