Business Analyst - License Compliance

Wolters Kluwer•Minneapolis, MN

5d•Onsite

About The Position

The Business Analyst will focus on the compliance concerns across the Wolters Kluwer Clinical Effectiveness customer base. In this position, the analyst will work to both identify and correct non-compliant behavior, including improper use of licenses, contracted terms of use, and other contract terms, in an efficient manner that minimizes impact on compliant users. The analyst will be responsible for the review and dispositioning of access changes to accounts. They will proactively investigate accounts for any unauthorized access and will work with the customers and appropriate teams to mitigate any non-compliant usage.

Requirements

Bachelor’s degree in related field, or equivalent experience.
3+ years in compliance related field (fraud, security, data analysis).
Ability to understand contract terms, intent, and authorized use
Excellent written and oral communication skills.
Strong technical proficiency.
Highly proficient in Excel and all other Microsoft Office applications.
Experience working with a Customer Relation Management (CRM) system.

Nice To Haves

Experience with corporate networking a plus.

Responsibilities

Proactively identify non-compliance across WK CE customer base, by reviewing usage and account information
Work directly with customers to remediate compliance concerns through established policies and procedures.
Work closely with other business segments to achieve such remediation.
Identify challenges with existing processes and recommend improvements.
Oversee day-to-day changes to customer access to ensure compliance with contracts.
Pinpoint patterns in compliance issues that relate to product features and contract details and raise them to management’s attention.
Identify instances of piracy and follow procedures to prevent such issues.
Perform other related duties as assigned.