Business Analyst (Lawson ERP/CRM)

DIGIOFFICE•Johns Creek, GA

26d•Onsite

About The Position

We are seeking a Business Analyst with strong, hands-on Lawson ERP experience to drive operational efficiency within our transportation and logistics environment. In this role, Lawson ERP expertise is not just preferred—it is essential. You will be the key resource supporting and optimizing Lawson ERP modules, ensuring seamless integration with CRM systems and transportation workflows. You’ll bridge business needs and technical solutions, with Lawson at the heart of driving operational enhancements. This is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered.

Requirements

5+ years of Business Analyst experience in enterprise environments.
Proven, hands-on experience with Lawson ERP (Infor Lawson)—this is essential.
Experience working with CRM platforms (Salesforce, Microsoft Dynamics, etc.).
Background in transportation, logistics, LTL, or warehousing.
Experience leading requirements gathering, documentation, and UAT processes.
Strong communication and stakeholder management skills.

Nice To Haves

Experience integrating Lawson ERP with CRM platforms.
Experience supporting enterprise-wide ERP transformations.
Strong data analysis skills to support decision-making.

Responsibilities

Act as the primary subject matter expert for Lawson ERP modules (Financials, Supply Chain, HR, etc.).
Configure, optimize, and enhance Lawson ERP processes to align with business goals.
Ensure Lawson is fully integrated with CRM and transportation workflows.
Troubleshoot Lawson-related issues and coordinate with technical teams to resolve them.
Lead efforts to continuously improve Lawson ERP functionality.
Partner with key business units (Operations, Finance, Transportation) to gather requirements.
Translate business needs into functional specifications, with Lawson integration in mind.
Document current and future state processes, ensuring Lawson ERP alignment.
Analyze and optimize CRM workflows that intersect with Lawson ERP data.
Ensure seamless integration points between Lawson, CRM, and transportation systems.
Lead User Acceptance Testing (UAT) for Lawson and CRM enhancements.
Troubleshoot production issues, with a focus on Lawson-related solutions.
Continuously evaluate and improve ERP and CRM integration for operational efficiency.