Business Analyst Intern

Proofpoint•Boston, PA

17h

About The Position

We are looking for a business analyst intern to join our team. Please note this will be a Summer Internship starting in June 2026 Responsibilities: Business Tooling & Technology Enablement: o Evaluate, test, and provide feedback on third-party tools (e.g., project management, time tracking, resource allocation, automation platforms) to enhance operational efficiency. o Work closely with cross-functional teams to integrate new tools into existing workflows and drive adoption. o Support system administration for Professional Services tooling, including configuration, user support, and troubleshooting. Business Reporting & Analytics: o Design, create, update, and maintain business reports and dashboards that provide actionable insights into operational performance. o Collaborate with stakeholders to identify key performance indicators (KPIs) and ensure data accuracy and accessibility. Process Engineering & Optimization: o Document, analyze, and maintain process workflows for the Professional Services team. o Identify bottlenecks and inefficiencies in service delivery processes and propose data-driven optimizations. o Develop and maintain standard operating procedures (SOPs) for key business processes. Collaboration & Communication: o Act as a liaison between Professional Services, IT, and other departments to align technical solutions with business needs. o Provide training and documentation to end-users on new processes and tools. o Work with leadership to support strategic initiatives related to scalability, efficiency, and data-driven decision-making. o Identify opportunities for process improvements and implement solutions that optimize business operations and workflows.

Requirements

Excellent problem-solving abilities and a detail-oriented approach to operational challenges.
Exposure to with data analysis and visualization tools (e.g., Excel, SQL, Power BI, Tableau, or equivalent).
General understanding of business process documentation, workflow automation, and operational efficiency improvements.
Strong motivation to identify and solve key business problems.
Strong communication skills.

Nice To Haves

Experience with project management, professional services automation (PSA) or CRM systems.
Experience working in a fast-paced, evolving environment.

Responsibilities

Evaluate, test, and provide feedback on third-party tools (e.g., project management, time tracking, resource allocation, automation platforms) to enhance operational efficiency.
Work closely with cross-functional teams to integrate new tools into existing workflows and drive adoption.
Support system administration for Professional Services tooling, including configuration, user support, and troubleshooting.
Design, create, update, and maintain business reports and dashboards that provide actionable insights into operational performance.
Collaborate with stakeholders to identify key performance indicators (KPIs) and ensure data accuracy and accessibility.
Document, analyze, and maintain process workflows for the Professional Services team.
Identify bottlenecks and inefficiencies in service delivery processes and propose data-driven optimizations.
Develop and maintain standard operating procedures (SOPs) for key business processes.
Act as a liaison between Professional Services, IT, and other departments to align technical solutions with business needs.
Provide training and documentation to end-users on new processes and tools.
Work with leadership to support strategic initiatives related to scalability, efficiency, and data-driven decision-making.
Identify opportunities for process improvements and implement solutions that optimize business operations and workflows.