Business Analyst III (FIAR)

Texas Health & Human Services Commission • Austin, TX

49d • $5,798 - $9,508 • Hybrid

About The Position

The Texas Department of Family and Protective Services (DFPS) is modernizing its legacy IMPACT case management platform through a multi-phase initiative to implement a Comprehensive Child Welfare Information System (CCWIS). The initiative is moving from planning into implementation readiness and includes business process redesign, federal CCWIS and APD readiness, procurement and vendor onboarding support, data quality and migration planning, interoperability, organizational readiness, training, and solution design.

As a member of the Case Management Transformation Program (CMTP) team, the Business Analyst III represents the Family Investigations and Alternative Response Division. The role supports business process analysis and redesign, requirements development, solution design, and review of project deliverables, ensuring alignment with DFPS child welfare practice, policy, federal CCWIS requirements, and stakeholder needs. The project is slated to end in FY 2032, and assignments may evolve as the initiative moves from implementation readiness into phased deployment.

The position is full-time, telework-eligible, and headquartered at the closest available DFPS office to the employee’s home. Travel to support stakeholder engagement, workshops, and project activities may be required up to 25% of the time. The work is performed under minimal supervision with considerable latitude for initiative and independent judgment. Work outside regular hours may be required.

Requirements

• Bachelor’s degree from an accredited college or university, or equivalent professional experience substituting for formal education on a year-for-year basis.
• At least five years of overall DFPS experience, with the most recent experience within the previous two years.
• At least two years of work history in Texas DFPS Family Investigations (Traditional and/or Alternative Response).
• Experience managing others at DFPS.
• Experience participating in business process, system, or IT modernization initiatives.
• Experience collaborating across program and technical teams.
• Knowledge of DFPS policies, practices, and workflows.
• Knowledge of DFPS organizational structure, business processes, and service delivery environment.
• Knowledge of current DFPS applications.
• Familiarity with Family Investigations and Alternative Response Division operations in the assigned area.
• Strong communication skills with technical and non-technical audiences, management, executive staff, and internal and external stakeholders.
• Skills in business process analysis and documentation.
• Ability to translate program needs into clear business or functional requirements.
• Strong written and verbal communication skills.
• Ability to review and evaluate system designs and project deliverables.
• Ability to collaborate across program, technical, and vendor teams.
• Ability to work effectively in a large, complex organizational environment.
• Ability to manage multiple priorities and adapt in a fast-paced project setting.
• Ability to analyze problems, identify risks, and recommend practical solutions.
• Ability to contribute collaboratively to large-scale, multi-program IT initiatives.
• Must pass required background checks and comply with DFPS policies.
• Must comply with agency cybersecurity and communications system usage policies and complete related training.
• Staff must be familiar with WCAG 2.1 AA and Section 508 accessibility standards for electronic information resources.
• No licensure, certification, or registration is required.

Nice To Haves

• Experience working on large-scale IT or system modernization projects.
• Experience supporting design, implementation, or readiness activities for technology solutions in child welfare or human services environments.
• Knowledge of federal CCWIS requirements and guidance.
• Relevant certifications, such as project management, business analysis, or CCWIS-related training.

Responsibilities

• Participate as an active member of the CMTP project team throughout the project.
• Analyze current child welfare business processes and support future-state process design.
• Contribute subject matter expertise to requirements development, solution design, and system reviews.
• Review project documentation, vendor deliverables, and solution concepts for alignment with DFPS program and operational needs.
• Collaborate with DFPS program staff, IT teams, and vendors to support implementation readiness activities.
• Provide input on risks, dependencies, and operational impacts related to system modernization.
• Support cross-functional coordination between business and technical stakeholders.
• Attend conferences, consult with counterparts at other agencies, conduct online research, and follow emerging trends to promote efficient, effective, and contemporary business practices.
• Evaluate business operations, identify improvement opportunities, and design and recommend solutions through policy development and revision, proposals, and reviews with division leadership.
• Collaborate with stakeholders to plan and evaluate internal functions, program activities, business development strategies, and technical processes.
• Work with users and team members to understand and document business processes and provide training on business solutions, applying change management principles.
• Communicate planning and key decisions by program and IT leadership to appropriate audiences.
• Work with internal and external stakeholders to align technology solutions with business strategies.
• Contribute to the business case process and develop related documents as required.
• Ensure stakeholder expectations are met and identify and resolve disconnects through negotiation or governance mechanisms.
• Develop and coordinate special projects and perform other duties as assigned.

Benefits

• 100% paid health insurance for the employee and 50% paid for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 savings plan options.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts on gym memberships, electronics, and entertainment.
• Potential eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level