Business Analyst III - IT Technical Writer (Hybrid)

First Citizens Bank•Raleigh, NC

1d•Hybrid

About The Position

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. We are seeking a skilled and detail-oriented Technical Writer to join our Infrastructure and End-User Services team. The ideal candidate will have a strong background in information technology (IT) and a proven track record of creating clear, concise, and accurate documentation for a diverse audience. As a Technical Writer, you will be responsible for documenting procedures, maintain a document repository, and ensure regular document reviews as needed. The Technical Writer plays a crucial role in ensuring that our internal documentation meets company and regulatory standards.

Requirements

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting
Proficiency in document editing and publishing tools such as Microsoft Word.

Nice To Haves

Excellent written and verbal communication skills.
Detail-oriented with demonstrated analytical and problem-solving abilities.
Ability to work independently and collaboratively with cross-functional teams.
Familiarity with agile methodologies, SharePoint and/or Confluence is a plus.

Responsibilities

Create and Maintain Documentation: Develop and update a variety of documents, including standards, procedures, and job aids, ensuring accuracy, clarity, and compliance with company standards.
Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
Regulatory Compliance: Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
Process Improvement: Develop documentation strategies to achieve corporate goals and identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness.