Business Analyst - SaaS & Technology
About The Position
The Business Analyst II at Marco Technologies serves as a critical bridge between business stakeholders and technical development teams across Marco's internal platform ecosystem. This is a technically-oriented BA role requiring demonstrated understanding of API integrations, system architecture concepts, and software delivery pipelines — not just requirements documentation. The BA II is expected to operate independently within an Agile delivery environment, contribute meaningfully to sprint ceremonies, write high-quality user stories and acceptance criteria, and maintain alignment across cross-functional teams. This role supports multiple internal platforms and works closely with application administrators, QA team, and internal development team to ensure features are well-defined, technically feasible, and delivered with quality.
Requirements
- Associate or Bachelor's degree in Business, or equivalent experience
- 3+ years of business analysis experience in a technical or software delivery environment
- Ability to read and interpret REST API documentation and JSON/XML request-response structures
- Proficient in writing user stories, acceptance criteria, and process flow documentation
- Experience with Business Process Modeling
- Hands-on experience with the following tools: Azure DevOps, Microsoft Suite, Miro, and Claude (Anthropic)
- Strong communication skills bridging technical and business audiences
Nice To Haves
- CSM, PMI-PBA, CBAP/CCBA, or SAFe certification preferred
- Experience working with external development vendors or managed service providers is preferred
Responsibilities
- Elicit, document, and manage business and technical requirements through stakeholder interviews, workshops, and process analysis
- Translate business needs into clear, concise user stories with acceptance criteria using behavior-driven formats (e.g., Given/When/Then)
- Analyze current-state systems and workflows; identify gaps and propose future-state solutions
- Document data flows, integration points, and system dependencies including API request/response behavior
- Maintain traceability between business requirements, user stories, and test cases
- Engage directly with development teams to clarify technical requirements and validate that proposed solutions meet business needs
- Review and contribute to API documentation, including understanding of REST/JSON payloads, request structures, error handling, and field mapping
- Participate in technical design discussions; surface business impact of architectural decisions
- Support integration analysis when third-party systems, APIs, or data sources are involved
- Collaborate with QA to develop test scenarios; assist in UAT coordination and defect triage
- Actively participate in Agile ceremonies: sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives
- Manage and maintain the product backlog in Azure DevOps (ADO), including Epics, Features, User Stories, Tasks, and Bugs
- Contribute to sprint capacity planning; assist in effort estimation with development teams
- Apply pull-based or flow-driven delivery principles; support release candidate readiness processes
- Communicate sprint status, risks, and blockers clearly and proactively to stakeholders and leadership
- Serve as a liaison between business stakeholder and technical teams
- Produce audience-appropriate documentation: executive summaries, BRDs, SOPs, release notes, and process flows
- Facilitate working sessions and demos; capture decisions and action items
- Create wireframes and process diagrams to communicate requirements visually using tools such as Miro and Figma
Benefits
- For detailed information about our benefits, please visit our careers page at www.marconet.com/careers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
