Business Analyst II

Mass General Brigham•Somerville, MA

1d•$75,275 - $109,554•Hybrid

About The Position

The Mass General Physicians Organization Business Intelligence Team is seeking a collaborative Business Analyst to help teams access, understand, and use data to support operational decision-making. In this role, you will partner with stakeholders, translate business needs into clear reporting requirements, support reporting tools and workflows, and help ensure data and reports are accurate, reliable, and easy to use.

Requirements

Strong analytical, problem-solving, and collaboration skills.
Clear written and verbal communication skills, including the ability to gather requirements, explain findings, and deliver presentations.
Experience gathering business requirements and translating them into actionable reporting or analytics specifications.
Ability to work effectively with business users, technical teams, vendors, operations partners, and leadership.
Experience creating and executing test cases to support accurate, high-quality reporting.
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
A proactive, process-driven approach with a strong focus on understanding and exceeding customer needs.
Ability to build productive relationships with peers, supervisors, customers, and management.

Nice To Haves

Two to four years of experience in a business intelligence, data warehouse, data mart, OLAP, or operational reporting environment.
Knowledge of relational and dimensional data models.
Knowledge of structured query language (SQL).
Understanding of Lean Six Sigma concepts and continuous improvement principles.
Understanding of basic financial and business principles in a healthcare setting.
Experience working with Epic, IPORT, Revenue Cycle data, or healthcare reporting tools.

Responsibilities

Partner with stakeholders to gather, evaluate, document, and prioritize data and reporting requests.
Serve as a key point of contact for business intelligence requests, including intake, clarification, coordination, and follow-up.
Respond promptly to high-priority tickets and customer requests, clarifying needs and providing guidance to ensure the final information addresses the issue.
Translate business rules, workflows, and operational needs into clear reporting requirements and specifications for developers.
Coordinate project queues and support resource planning, including assigning and tracking work through Workfront.
Support the full reporting lifecycle, including requirements gathering, planning, development validation, testing, rollout, training, and production support.
Validate reporting solutions before production release to ensure they meet user requirements and quality expectations.
Collaborate with Operations, IT, vendors, customers, leadership, and business users to deliver reliable and useful information.
Use knowledge of existing reports in IPORT, Epic, and other reporting tools to determine whether a new request can be met with an existing solution.
Develop an understanding of Revenue Cycle data and related business processes to serve as a subject matter resource for reporting needs.
Create documentation, process flows, best-practice scenarios, training materials, and specifications that support reporting and analytics work.
Assist with end-user training and cross-train peers in relevant subject matter and technical areas.
Contribute to project plans, establish baseline and target metrics, and participate in process improvement efforts across Finance IS, MGPO Finance, MGH, and MGB as needed.
May lead cross-functional teams to address business or systems issues.