Business Analyst II

Delaware Nation Industries • Atlanta, GA

6d

About The Position

The Business Analyst II provides programmatic, operational, and analytical support in a federal government environment. The position analyzes business processes, operational data, and stakeholder requirements to identify improvements, support informed decision-making, and enhance program efficiency and performance.

Requirements

• Bachelor's degree in Business, Management, Information Systems, Public Administration, Analytics, or related field, or equivalent experience.
• 3+ years of experience in business analysis, program analysis, operations, process improvement, or a related field.
• Strong analytical, organizational, problem-solving, and communication skills.
• Advanced proficiency in Microsoft Excel and experience developing reports and presentations.
• Experience analyzing workflows, requirements, and operational data.
• Ability to manage multiple priorities and work independently in a deadline-driven environment.

Nice To Haves

• Experience supporting federal government, HHS, CDC, or public-sector programs.
• Experience with systems such as Concur, TASNet, IFMS, STARS, ICE, MACCS, or similar enterprise systems.
• Experience with process mapping, requirements gathering, dashboards, Power BI, or project management.
• Experience developing SOPs, training materials, and business-process documentation.
• Ability to obtain and maintain a Public Trust background investigation.

Responsibilities

• Analyze business processes, workflows, requirements, and operational data to identify trends, risks, gaps, and improvement opportunities.
• Develop reports, dashboards, Excel analyses, presentations, briefings, and other management-support products.
• Monitor performance metrics, processing timelines, accuracy, workload, and compliance with established procedures.
• Analyze travel, financial, personnel, procurement, training, and programmatic activities and identify discrepancies or issues requiring action.
• Gather and document business requirements and support process and workflow improvements.
• Develop and maintain SOPs, process maps, job aids, training materials, and other knowledge-management resources.
• Coordinate cross-functional activities and serve as a liaison among program, administrative, financial, HR, travel, procurement, and other stakeholders.
• Support special projects, program initiatives, conferences, onboarding, training, and other operational activities.
• Conduct root-cause analysis and recommend corrective actions to improve efficiency, accuracy, and customer service.
• Provide timely responses to complex stakeholder inquiries and support leadership with ad hoc analysis and decision-making.
• Maintain data accuracy, documentation, and confidentiality, including appropriate handling of PII.

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level