Business Analyst II

RELX•Boca Raton, FL

About The Position

The Business Analyst will partner with Business Units to support technology projects that deliver business value and align with organizational objectives. The role is responsible for gathering and analyzing requirements, documenting current and future state processes, identifying improvement opportunities, and supporting solution delivery. Experience working with Salesforce CRM is required, including requirements gathering, process analysis, testing, and supporting system enhancements.

Requirements

1+ years of Business Analyst experience within an IT environment.
Bachelor's degree in a relevant discipline or equivalent experience.
Experience working with Salesforce CRM.
Experience working in Agile environments using Scrum, Kanban, or similar methodologies.
Strong stakeholder management, communication, and facilitation skills.
Experience documenting business and functional requirements.
Must demonstrate hands-on experience working with Salesforce CRM, including requirements gathering, business process analysis, testing, and stakeholder engagement.

Nice To Haves

ISEB Business Analyst certification (or equivalent).
Experience supporting Salesforce implementations or enhancement projects.

Responsibilities

Gather, analyze, and document business and functional requirements.
Facilitate stakeholder workshops, interviews, and requirements elicitation sessions.
Create user stories, acceptance criteria, process maps, and business documentation.
Document and analyze current ("as-is") and future ("to-be") business processes.
Identify process improvements, business gaps, and solution opportunities.
Support Salesforce-related projects, enhancements, testing, and user acceptance activities.
Collaborate with business stakeholders, developers, and technical teams throughout the project lifecycle.
Support solution evaluation, testing, and implementation activities.

Benefits

Comprehensive, multi-carrier program for medical, dental and vision benefits
401(k) with match
Employee Share Purchase Plan
Wellness platform with incentives
Headspace app subscription
Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice