Business Analyst II

Mass General Brigham•Somerville, MA

2d•$75,275 - $109,554•Remote

About The Position

Mass General Brigham Health Plan is seeking a Business Analyst to support software applications that meet critical business and operational needs. The role involves designing, developing, testing, implementing, and maintaining applications such as QNXT, while working with end users to promote successful adoption and ongoing performance. The analyst will configure QNXT to align its settings, rules, and data with organizational workflows, benefit designs, and operational needs. The position analyzes business processes and system requirements and translates them into technical solutions. It also supports application quality and operations through testing, troubleshooting, issue resolution, reporting, system-data maintenance, and documentation. The analyst collaborates with cross-functional teams and trains and supports users at all organizational levels. This is a full-time, remote role working Monday through Friday during Eastern business hours, with typical start times of 8:00, 8:30, or 9:00 a.m. ET. Remote work requires a stable, secure, quiet, compliant workstation and MGB-issued equipment. For employees local to Massachusetts, onsite meetings are optional and planned in advance.

Requirements

Bachelor's degree in Information Systems; relevant experience may be considered in lieu of a degree.
At least 2–3 years of experience in the development, support, or operation of software applications.
Exceptional verbal and written communication abilities.
Strong interpersonal skills for communicating with technical and non-technical staff.
Demonstrated analytical and problem-solving skills.
Knowledge of Microsoft Office 365 and other popular office productivity solutions.
Ability to work full-time Monday through Friday during Eastern business hours.

Nice To Haves

At least 3 years of Medicare benefits and reimbursement experience within QNXT configuration; this experience is highly preferred.
Extensive QNXT configuration experience.

Responsibilities

Design, develop, test, implement, and support new and existing software applications.
Configure QNXT settings, rules, and data to match organizational workflows, benefit designs, and operational needs.
Analyze business processes and system requirements to identify and deliver effective technical solutions.
Create and execute test plans, troubleshoot issues, and ensure software quality through testing and validation.
Identify, investigate, and resolve application and system issues.
Develop user guides, training materials, and technical documentation.
Train and support end users to maximize application adoption and effectiveness.
Run reports, maintain system data, update tables, and perform activities required for ongoing system operations.
Collaborate with cross-functional teams and participate in meetings about projects, priorities, enhancements, and system updates.