Business Analyst II – Bank Operations

Commerce Bank•Kansas City, MO

1d•$72,500 - $85,000•Hybrid

About The Position

The main purpose of this job is to partner with business process owners to understand and document processes, as well as identify and design automation solutions. This role serves as a liaison between business and technical stakeholders, translating business needs into actionable requirements and solution designs that improve efficiency, scalability, and customer experience.

Requirements

Intermediate knowledge of business analysis, including how to utilize flow charts
Ability to work with a range of technologies including Robotic Process Automation (RPA), Optical Character Recognition (OCR), and eSignature platforms
Ability to liaise between developers and process owners to identify and design automations, and manage projects
Strong problem-solving and logic-based reasoning skills
Ability to produce clear and concise documentation
Ability to work in an agile environment
Ability to conduct stakeholder interviews and build relationships among business and IT stakeholders
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Visio, Excel, Teams and Outlook
Bachelor's degree in Information Technology, Business, Math, Engineering, Marketing, or related field or equivalent combination of education and experience required
3+ years experience in process evaluation, deconstruction and improvement, and experience in IT solutioning, test planning, test execution, and remediation required

Nice To Haves

Experience in RPA technology preferred
Six Sigma Green Belt certification preferred

Responsibilities

Plan and lead Agile discovery meetings with business process owners and developers
Work with business process owner to observe processes to analyze steps, interdependencies, and required applications
Think creatively to identify opportunities, non-technical or technical solutions, while completing and refining the cost benefit analysis
Create feasible action plans for the solutions to be implemented
Create automation design documents and validate with business process owners
Document existing and changing requirements while influencing for the optimal solution
Improve existing processes with either non-technical or technical solutions
Obtain required test data; plan and validate functional & quality assurance testing
Collaborate with project stakeholders for test scripts, QA, and deployment
Develop and perform rigorous User Acceptance Testing, in conjunction with process owners and project team
Perform other duties as assigned