Business Analyst I, Research Administration
About The Position
Under normal supervision, this position is responsible for providing functional design, system configuration and end user support during the implementation and ongoing operation of the Research Administration Computing (RAC) software used to support WCM’s administrative research operations. The incumbent will work directly with WCM’s central administration and departmental users to gather business requirements, answer questions, set expectations, plan and deliver products and services to meet the user's and WCM's business needs. The incumbent will assist in the development, testing and delivery of new RAC business services.
Requirements
- Bachelor's Degree in related field
- Approximately 1-3 years of related experience.
- Expertise in academic research administration software, workflows and processes.
Nice To Haves
- Experience with business analysis experience preferred.
- Expertise in academic research administration software, workflows and/or processes preferred.
- Experience in higher Education or healthcare is a plus.
- Software analysis/support or business process analysis experience desired.
- Ability to discuss general clinical research attributes and specific Research Administration system capabilities and features preferred.
- Knowledge of HIPAA and 21 CRF Part 11 regulations, and using industry standards for sharing and exchanging medical research data preferred.
Responsibilities
- Maintains functional knowledge of one or more systems or modules of systems to enable the effective delivery of training and user assistance for those modules.
- Maintain a customer centric service ethic. Maintains strong presentation skills needed to deliver training, application demonstrations and other support activities
- Analyzes business requirements and develops detailed functional specifications. Reviews the functional specification with the users, fellow analysts and specialists, management, and senior leadership to ensure correctness and consistency.
- Provide post go-live support for user problems reported to the ITS Service Desk. Documents the correction of support cases in order to increase the support knowledge base which will allow the Service Desk to handle more calls on first contact.
- Liaise with other business analysts, database analysts, server analysts, developers and programmers, to ascertain the technical problems, test and implement the best solutions.
- Maintains strong interpersonal communication, problem solving and analytical skills. Is capable of providing support and encouragement to organization undergoing change.
Benefits
- As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
