Business Analyst I, Operations

AmTrust Financial Services•Scottsdale, AZ

About The Position

Overview We are hiring a Salesforce Business Analyst to drive delivery for our 2026 roadmap across Salesforce CRM, Data Cloud, and Marketing Cloud. This role is built for someone who thrives on stakeholder discovery, process design, backlog refinement, and high-discipline UAT and QA. You will translate business goals into clear requirements that developers and data teams can deliver with minimal rework. This is not a meeting notes role. You will own end-to-end analysis for key initiatives, partner tightly with a senior Salesforce developer and a data and ETL team, and ensure releases land cleanly with measurable outcomes. Responsibilities What you will do Discovery, requirements, and process design Lead stakeholder discovery sessions and convert needs into clear user stories, acceptance criteria, and process flows Map and improve end-to-end workflows such as case lifecycle, follow-up programs, and operational journeys Drive alignment on scope, definitions, assumptions, and success metrics including MVP versus phased delivery Backlog ownership and Agile execution Own backlog refinement by breaking down epics, maintaining Definition of Ready and Definition of Done, and managing dependencies and risks Partner with delivery leads and developers to keep work buildable, sequenced, and unblocked Keep requirements tight enough that delivery moves fast and does not cycle UAT and QA leadership Build and run UAT strategy, test scripts, and test suites for recurring releases Validate configurations and enhancements via rigorous QA, triage defects, and drive closure Coordinate release readiness including cutover checklists, stakeholder communications, and post-launch validation Data Cloud and Marketing Cloud requirements for segmentation and activation Gather requirements for segmentation, audience logic, activations, and measurement loops Partner with ETL and data teams on mapping, data quality expectations, refresh schedules, and source of truth decisions Define how activated insights are used in the business including who acts, where, when, and what good looks like What success looks like Requirements are consistently developer-ready with minimal rework Releases ship with clean UAT, low production defects, and clear outcomes Stakeholders feel heard, decisions get made, and delivery maintains momentum Segmentation and activation efforts have a measurable loop tied to KPIs Qualifications Required qualifications 4 plus years as a Salesforce BA, Systems Analyst, or Consultant in a delivery environment Strong track record running discovery, documenting workflows, and writing high-quality user stories and acceptance criteria Demonstrated ownership of UAT and QA including test planning, scripts, defect triage, and release readiness Experience operating in Agile teams with backlog refinement practices Ability to build Salesforce reports and dashboards tied to operational outcomes Comfort partnering with senior developers and ETL and data teams and translating between business needs and technical constraints Preferred qualifications Familiarity with Jira and or similar delivery and release tools Data stewardship mindset including data governance, quality rules, definitions, and integrity Exposure to Marketing Cloud and or Data Cloud concepts such as segmentation, activation, and identity and matching basics Why this role is interesting You will work directly with a senior Salesforce developer and a data and ETL team on high-impact programs You will help shape how we operationalize segmentation and follow-up workflows in a measured and scalable way You will have real ownership from requirements through UAT, release, and measurement The expected salary range for this role is $52k-$77k Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations. This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time. What We Offer AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off. AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities. AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Requirements

4 plus years as a Salesforce BA, Systems Analyst, or Consultant in a delivery environment
Strong track record running discovery, documenting workflows, and writing high-quality user stories and acceptance criteria
Demonstrated ownership of UAT and QA including test planning, scripts, defect triage, and release readiness
Experience operating in Agile teams with backlog refinement practices
Ability to build Salesforce reports and dashboards tied to operational outcomes
Comfort partnering with senior developers and ETL and data teams and translating between business needs and technical constraints

Nice To Haves

Familiarity with Jira and or similar delivery and release tools
Data stewardship mindset including data governance, quality rules, definitions, and integrity
Exposure to Marketing Cloud and or Data Cloud concepts such as segmentation, activation, and identity and matching basics

Responsibilities

Lead stakeholder discovery sessions and convert needs into clear user stories, acceptance criteria, and process flows
Map and improve end-to-end workflows such as case lifecycle, follow-up programs, and operational journeys
Drive alignment on scope, definitions, assumptions, and success metrics including MVP versus phased delivery
Own backlog refinement by breaking down epics, maintaining Definition of Ready and Definition of Done, and managing dependencies and risks
Partner with delivery leads and developers to keep work buildable, sequenced, and unblocked
Keep requirements tight enough that delivery moves fast and does not cycle
Build and run UAT strategy, test scripts, and test suites for recurring releases
Validate configurations and enhancements via rigorous QA, triage defects, and drive closure
Coordinate release readiness including cutover checklists, stakeholder communications, and post-launch validation
Gather requirements for segmentation, audience logic, activations, and measurement loops
Partner with ETL and data teams on mapping, data quality expectations, refresh schedules, and source of truth decisions
Define how activated insights are used in the business including who acts, where, when, and what good looks like