Business Analyst I, Operations

AmTrust Financial Services, Inc. • Alpharetta, GA

21h

About The Position

We are hiring a Salesforce Business Analyst to drive delivery for our 2026 roadmap across Salesforce CRM, Data Cloud, and Marketing Cloud. This role is built for someone who thrives on stakeholder discovery, process design, backlog refinement, and high-discipline UAT and QA. You will translate business goals into clear requirements that developers and data teams can deliver with minimal rework.This is not a meeting notes role. You will own end-to-end analysis for key initiatives, partner tightly with a senior Salesforce developer and a data and ETL team, and ensure releases land cleanly with measurable outcomes.

Requirements

• 4 plus years as a Salesforce BA, Systems Analyst, or Consultant in a delivery environment
• Strong track record running discovery, documenting workflows, and writing high-quality user stories and acceptance criteria
• Demonstrated ownership of UAT and QA including test planning, scripts, defect triage, and release readiness
• Experience operating in Agile teams with backlog refinement practices
• Ability to build Salesforce reports and dashboards tied to operational outcomes
• Comfort partnering with senior developers and ETL and data teams and translating between business needs and technical constraints

Nice To Haves

• Familiarity with Jira and or similar delivery and release tools
• Data stewardship mindset including data governance, quality rules, definitions, and integrity
• Exposure to Marketing Cloud and or Data Cloud concepts such as segmentation, activation, and identity and matching basics

Responsibilities

• Discovery, requirements, and process design
• Lead stakeholder discovery sessions and convert needs into clear user stories, acceptance criteria, and process flows
• Map and improve end-to-end workflows such as case lifecycle, follow-up programs, and operational journeys
• Drive alignment on scope, definitions, assumptions, and success metrics including MVP versus phased delivery
• Backlog ownership and Agile execution
• Own backlog refinement by breaking down epics, maintaining Definition of Ready and Definition of Done, and managing dependencies and risks
• Partner with delivery leads and developers to keep work buildable, sequenced, and unblocked
• Keep requirements tight enough that delivery moves fast and does not cycle
• UAT and QA leadership
• Build and run UAT strategy, test scripts, and test suites for recurring releases
• Validate configurations and enhancements via rigorous QA, triage defects, and drive closure
• Coordinate release readiness including cutover checklists, stakeholder communications, and post-launch validation
• Data Cloud and Marketing Cloud requirements for segmentation and activation
• Gather requirements for segmentation, audience logic, activations, and measurement loops
• Partner with ETL and data teams on mapping, data quality expectations, refresh schedules, and source of truth decisions
• Define how activated insights are used in the business including who acts, where, when, and what good looks like
• What success looks like
• Requirements are consistently developer-ready with minimal rework
• Releases ship with clean UAT, low production defects, and clear outcomes
• Stakeholders feel heard, decisions get made, and delivery maintains momentum
• Segmentation and activation efforts have a measurable loop tied to KPIs

Benefits

• AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.
• Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed