Business Analyst, HR Technology & ServiceNow

Hydro One Networks Inc • Toronto, ON

9d • CA$89,250 - CA$115,500 • Hybrid

About The Position

As the ServiceNow HRSD Consultant, your role will entail advising clients in the optimal implementation of their ServiceNow HRSD applications, aligning with industry best practices. This will involve conducting workshops, offering extensive expertise in the ServiceNow HRSD application, providing recommendations to enhance client value, and actively participating in all phases of the implementation, from analyzing business requirements to configuring the ServiceNow HRSD application to meet those specific needs.

Requirements

• Experience in product management and/or business analysis
• Strong knowledge of HRIS preferably ServiceNow
• Able to facilitate process mapping workshops and conduct process gap analysis
• Verbal and written communication skills
• Attention to detail and project management skills
• Analytical and problem-solving skills
• Knowledge of HR policies, procedures and processes
• Must have Agile certification (PSM, CSM, PSPO, or CSPO)

Responsibilities

• Oversee the implementation, enhancement, and management of HRSD components, including HR Case Management (including HR Centers of Excellence), HR Knowledge, Lifecycle Events (e.g., onboarding, offboarding, transitions), HR integrations, Virtual Agent, Performance and Analytics, Predictive Intelligence, Integration with other HR Systems, among others
• Gain a comprehensive understanding of Hydro One's existing business processes through workshops and define target process designs aligned with ServiceNow HRSD capabilities
• Collaborate with stakeholders across the organization to capture and document a thorough set of business requirements
• Document requirements or support the creation of development stories with associated acceptance criteria
• Configure and/or assist in configuring the ServiceNow HRSD application(s) to achieve the desired outcomes
• Contribute to the development and implementation of the best technical practices and procedures.
• Stay updated on the latest capabilities, functions, and features in ServiceNow HRSD and share this knowledge with the team
• Identify and resolve technical issues related to integration solutions. Perform debugging and troubleshooting of integration processes
• Stay informed about industry trends and share insights with the team

Benefits

• Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed