Business Analyst - Freight Payments

DSV • Auburn Hills, MI

9d • $55,000 - $65,000 • Onsite

About The Position

The Business Analyst - Freight Payments is responsible for the daily support as it pertains to freight pay and operations. The Freight Payment Analyst has a solid understanding of both the freight payment and operations environment, as well as third party logistics management. They will be the primary contact responsible for managing external 3rd Party Freight Audit and Payment providers. They will be an escalation point for carriers who are seeking payments and need to escalate above 3rd Party FBAP provider.

Requirements

• College degree in Logistics/Supply Chain, Business Administration, related field, or experience in lieu of education.
• 3 years’ experience in a logistics, customer service, freight payment or related field.
• English fluency (reading, writing, verbal).
• Superior analytical and problem solving skills.
• Knowledge of pricing components for various modes of transport
• Strong project management skills.
• Ability to manage multiple projects simultaneously.
• Strong interpersonal, written, and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong work ethic, patience, and willingness to travel as needed.
• Ability to work in a fast paced environment
• Analytical and mathematics skills.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook, etc.)

Responsibilities

• Develops and maintains positive customer relationships.
• Communicates effectively with customers, vendors and team members.
• Overall responsibility for ensuring accurate data capture and system entry.
• Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues.
• Continuously looks for internal and customer process improvement.
• Develops and promotes a team environment.
• Assists with implementation and testing of new account start-ups.
• Provides support to teams located at customer sites.
• Documents and maintains all applicable department SOP’s.
• Meets or exceeds all team KPI’s for both Freight Pay and Operations.
• Conducts project work as required and coordinates with appropriate parties.
• Management and direction of 3rd Party freight auditing partners
• Escalation point internally for carrier invoicing issues or freight payment data needs
• Ability to present the data and findings to the Customer and Carriers.
• Reviews, updates and maintains standard operating procedures (SOP’s).
• Other projects/duties as assigned.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree