Business Analyst - Finance Operations

Dynatrace

About The Position

Dynatrace is seeking a Lead Business Systems Analyst to work with the Finance domain within the greater Business Systems Analysis organization. This individual should be highly experienced with ERP technology and possess strong communication, documentation, and stakeholder management fundamentals. The role requires someone who can confidently work with stakeholders, guide them effectively, and is a self-starter with an inherent drive for process and delivery excellence.

Requirements

At least 5+ years working as a Business Systems Analyst or Business Analyst.
Experience with NetSuite ERP (or similar ERPs).
Boomi or other iPaaS experience.
Extensive experience documenting processes, requirements gathering, and stakeholder management.
Deep understanding of Quote to Cash, Procurement, and Accounting processes (Billing, Invoicing, AR/AP, Journals, G/L, etc.).
Strong understanding of Agile Scrum and SDLC.
JIRA experience (JIRA user story writing).
Comfortable asking for the why multiple times, driving to understand what is really needed.
Demonstrated ability to elicit requirements from business stakeholders and navigate conflicting requirements and multiple stakeholders from different functions.
Familiarity with vendor assessment and integrations.
Organized, with attention to detail emphasizing process, completeness and accuracy.
Impeccable communication skills, with the ability to concisely summarize takeaways, escalations, and next steps to a diverse group of peers.
Ability to self-manage and deliver high-quality software that meets end-user needs.

Responsibilities

Lead the creation, documentation, and presentation of business process flows, both as-is and to-be.
Partner with all Finance business functions (AR/AP, Billing, Procurement, etc.) to formalize functional and non-functional requirements in a user-story format.
Influence business stakeholders on industry best practice, keeping focus on core requirements, and using horizontal thinking (end-to-end, dependencies, etc.).
Partner with Product Owners to manage a backlog of work.
Serve as the primary liaison to the delivery teams for business process and requirements to deliver work in an Agile Scrum process (user story, Acceptance Criteria, pointing, etc.).
Collaborate with the integration team as the process SME, with familiarity with source-to-target requirements.
Communicate relentlessly – document decisions and risks and ensure full visibility to Product Owners and impacted stakeholders.
Challenge assumptions and ask thoughtful questions that target the root of requests and ideas to ensure accurate solutions.
Work amongst peers to create and adhere to BSA standards to create a Center of Excellence (consistent way of working, templatized documentation, etc.).