Business Analyst - Enterprise Applications

Samsonite•Mansfield, MA

7h•Hybrid

About The Position

Your role at Samsonite: The Business Analyst is responsible for self-directing and proactively developing competency as the Subject Matter Expert (SME) on a wide variety of business applications. This includes our document management tool, expense management tool, Digital Asset Management (DAM) and Product Information Management (PIM) tool, and project and ticket management tool. This role will support both IT and Business stakeholders. The role must provide adequate depth of knowledge within the technology group to reduce redundancy across all applications and to maintain regulatory requirements relevant to the assigned business area or application. This is a hybrid role, we work on site 4 days and remotely 1 day weekly.

Requirements

Bachelor’s degree in Computer Science, or related field preferred; or equivalent practical experience
2+ yrs of SQL experience and the ability to read queries, but not necessarily write them
Intermediate in Microsoft Office Suite; Visio experience is a plus
2+ yrs experience as liaison with end user groups and technical support teams.
Demonstrated Applications Administration experience
Experience gathering requirements and documenting processes (process maps, user stories, functional requirements, acceptance criteria).
Highly experienced in the suite of BA artifacts and tools such as; Swim lane diagrams, Flow charts, Data Entity Diagrams, Systems Entity Diagrams, Data Model Diagrams, Risk assessment and quantification.
A solid working knowledge of incident/request management, change management, and SDLC/Agile practices.
Experience the successful completion of small to medium-scale projects with minimum supervision.
Strong communication skills across a diverse group of teams and locations to manage expectations clearly
Experience with Functional Requirements Definition Document (FRD) or Technical Requirements Definition Document (TRD) research and generation.

Responsibilities

Application ownership & support: Serve as the primary analyst for Jira, Concur, and DocuWare, and provide basic end-user and administrative support other applications.
Triage issues, resolve or route incidents/requests, and communicate status and expected resolution times.
Requirements & process analysis: Facilitate discovery sessions; document current/future-state processes, business requirements, use cases, functional specifications, and acceptance criteria.
Configuration & enhancement delivery: Translate requirements into application configurations and enhancement requests; coordinate development/configuration, testing, and deployment activities following change control practices.
User access & security: Administer roles/permissions; partner with IT/security to support audits, access reviews, and data retention requirements.
Testing & release management: Develop test plans and scripts; support UAT, defect triage, and regression testing; document release notes and user impacts.
Documentation & knowledge management: Maintain system documentation (configurations, workflows, integrations), SOPs, training materials, and knowledge articles; ensure process and system changes are recorded and communicated.
Training & enablement: Provide user training and office hours; create quick reference guides and how-to materials; promote adoption of standard processes and self-service resources.
Reporting & metrics: Build and maintain dashboards/reports to provide visibility into performance, usage, and bottlenecks.
Vendor and stakeholder management: Manage vendor support cases, upgrades, and maintenance windows; coordinate with Finance, Operations, and other business units to prioritize work and align roadmaps.
Integration & data flows (as applicable): Assist in defining and supporting integrations between applications and adjacent systems; validate data mappings and assist with troubleshooting integration issues.