Business Analyst CSO Channel Sales Enablement — WW Sales Programmes

Apple • Cupertino, CA

10h

About The Position

Apple's Channel Sales Enablement team is responsible for the training, program management, and performance of thousands of sales staff across partners, agencies, and Apple-badged roles spanning every major geography and route-to-market. The team operates a portfolio of digital products and programs — centered on the Sales Coach learning platform — that directly influence seller readiness, program qualification, and commercial outcomes across Apple's global channel.

Requirements

• Proficiency in SQL or equivalent — ability to query structured data sources (Snowflake / CDF) independently without engineering support.
• Experience with ThoughtSpot, Tableau, or equivalent business intelligence platforms; ability to build and maintain dashboards and reports.
• Demonstrated experience documenting business requirements, defining KPIs, and building structured business cases with quantified ROI.
• Exceptional written communication — ability to translate complex data into clear, executive-ready narratives and recommendations.
• Proven ability to work across engineering, product, and business stakeholders in a matrixed, cross-functional environment.
• 8+ years in a business analyst, data analyst, or product operations role in a technology, retail, or enterprise software context.

Nice To Haves

• Familiarity with learning management systems, channel sales operations, or partner programme management.
• Experience working across fragmented data systems and contributing to data consolidation or migration programmes.
• Understanding of learning evaluation frameworks (Kirkpatrick, LTEM) and how to connect learning metrics to commercial outcomes.
• Experience supporting annual planning, budgeting, or investment review processes in a product or technology organization.
• Experience working with multi-GEO, multi-language data sets and the measurement challenges that come with global programme reporting.
• Awareness of PIPL, GDPR, or equivalent data privacy frameworks applicable to employee and partner data.

Responsibilities

• Own data, reporting, KPI definition, and business case development for Sales Coach, Apple's channel sales LMS.
• Establish and maintain measurement standards and analytical frameworks across the team's full program portfolio.
• Ensure every product and initiative is measured consistently, reported accurately, and connected to clear business outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed