BUSINESS ANALYST CORPORATE SERVICES

City of Toronto

12d•Onsite

About The Position

The Business Analyst Corporate Services role is a full-time, temporary (24-month) vacancy within the Fleet Services, Business Management division. This position is responsible for identifying and recommending feasible options for operations, policies, technology, information systems, and management practices to enhance service delivery efficiency and effectiveness. The incumbent will oversee projects related to business systems or processes, develop and document standard operating policies and procedures, and lead or participate in inter-divisional teams. Key tasks include interviewing stakeholders to gather requirements, preparing business cases, feasibility studies, project charters, and various documentation, as well as conducting financial analysis and developing key performance indicators. The role requires strong analytical, interpersonal, and communication skills, along with considerable experience in project management, data analytics, and data visualization.

Requirements

Post-secondary education in Business Administration, Business Analysis, Statistics, Computer Science, or an equivalent combination of education and relevant experience
Considerable experience in Project Management with data analytics techniques, including but not limited to trend analysis, regression analysis, pattern recognition and developing effective processes for continual monitoring.
Considerable experience with data visualization programs such as Power BI, Tableau, etc.
Experience with developing and monitoring Key Performance Indicators (KPIs)
Ability to analyze statistical data, reports, research materials and the ability to prepare, organize and present information to a variety of audiences.
Highly developed analytical and interpersonal, conflict resolution and problem-solving skills with the ability to interact, work and communicate effectively with senior management and staff at all organizational levels.
Highly developed verbal, written and presentation communication skills.
Advanced knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Visio.
Detail-oriented with the ability to work independently with minimal direction.

Responsibilities

Identifies a range of feasible options for operations, policies, technology, information systems and management practices, assessing the implications and viability for each option and recommending changes to improve service delivery.
Oversees one or more projects associated with business systems or processes.
Develops options for policies, procedures, business process reviews, management practices and recommends changes to support management functions and improve efficiency and effectiveness of service delivery.
Interviews, documents, and facilitates business processes, systems, and data requirements. Holds review and re-engineering sessions with stakeholders.
Develops and documents standard operating policies and procedures.
Leads and/or liaises with and participates in inter-divisional teams and staff working groups, committees and external groups.
Assists in building and managing cooperative relationships with other divisions to ensure adequate resources are available to achieve the project goals.
Prepares business cases, feasibility (including economic, organizational, operational, technical impact) studies, project charters/plans, business/functional/technical requirements, design documents, training strategies/plans and user documentation.
Prepares reports for the Manager, Director, and Deputy City Manager, making recommendations on changes in business methods and processes, including appropriate staffing levels and resource allocation.
Prepares visual presentations, briefing materials and other documentation as required. Provides presentation support and gives presentations as required.
Develops terms of reference and methodologies for review.
Works in support of the goals of the Steering Committee and the Working Committee.
Conducts financial analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods and design processes to track those indicators.