Business Analyst Consultant - Remote

UnitedHealth Group•Overland Park, KS

15h•Remote

About The Position

This position will be on the OptumRx Logistics team supporting our various pharmacies across multiple business units. You will be responsible for working with our carriers UPS, FedEx & USPS as well as couriers and third-party logistics providers. You will use various metrics to lead projects that improve service and drive cost reduction. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Receive DOT/IATA Hazmat Certification and assist with drug classification
5+ years of supply chain and logistics experience
Proficiency in MS Excel, MS Word and MS PowerPoint
Extensive working experience with variable data sources
Demonstrated ability to work professionally & ethically within the company and with suppliers
Demonstrated organizational skills with proven ability to work on multiple projects simultaneously
Demonstrated ability to prioritize work tasks and solve the most pressing problems with a sense of urgency

Nice To Haves

Previous logistics experience and familiarity with parcel carrier operations specifically USPS
Proficiency in MS PowerBI
Experience writing basic SQL queries
Experience delivering presentations to groups of individuals
Previous experience with vendor management
Ability to approach and manage projects and priorities in an organized and structured manner

Responsibilities

Manage OptumRx’s largest carrier of The United Postal Service. This includes The USPS Consolidation program
Drive accountability and progress by hosting Quarterly Business Reviews with Leadership
Root cause issues that negatively impact service and cost through data analytics, site visits, process improvements, training, etc.
Make recommendations to leadership to remedy issues and be aggressive with driving the implementation of solutions in a timely manner
Establish cost and service goals for The USPS and regularly measure against those goals
Audit and Reconcile USPS and third-party vendors cost and service
Participate in contracting discussions to ensure business strategies are properly represented
Drive innovation with how we interact/leverage The USPS network
Attend industry events to gain a broader knowledge of The USPS’s strategies, contacts, etc.
Escalate issues as required to ensure forward movement
Maintain project tracker of all ongoing work related to The USPS
Be the primary contact while managing the relationship with USPS and USPS consolidation including but not limited to projects, site visits, rate review, process improvement and cost management
Work with outside consultants to implement a broader vision of Optum Logistics
Support our Home Delivery, Specialty, Infusion, 340B, OSD, divvyDOSE and OFT business from a logistics perspective including shipping, receiving and transfers
Create and maintain BI reports where needed for various business units
Support courier initiatives including SLA’s, reports and operational calls
Audit and approve vendor invoices
Serve as internal specialist in parcel, courier, full truckload and LTL
Be responsible for managing daily operational relationships with carriers and vendors
Create, document, and maintain new transportation related internal processes, training materials, and parcel carrier vendor standard operating procedures
Monitor parcel carrier vendor compliance with standard operating procedures and performance to established service levels
Create new metrics and goals related to transportation; communicate and publish metric results
Consult with pharmacies on strategies to improve transportation related metrics
Pull and combine data from multiple sources and analyze to develop an understanding of carrier performance
Analyze datasets by region and carrier service level to identify pervasive parcel carrier service issues and other opportunities for improvement
Summarize findings and recommendations from analysis and communicate clearly to various teams
Address service issues with transportation vendors and hold vendor counterparts accountable for root cause analysis and issue resolution
Plan and successfully conduct cross-functional meetings
Set up new pharmacy accounts with parcel carrier vendors as the business grows and expands
Back up and assist other team members as needed
Work other projects as assigned