Business Analyst - Client Support

Alter Domus

1d • Hybrid

About The Position

Alter Domus is seeking a Business Analyst - Client Support to join their Solvas Asset Management Team. This role involves serving as a subject matter expert for CLO and Solvas Asset Management software, acting as a primary product ambassador, and modeling CLO deals. The position requires collecting and documenting requirements, overseeing client support operations, and collaborating with product teams to translate business needs into technical specifications. The Business Analyst will also partner with cross-functional teams to develop user requirements, coordinate testing, and conduct development reviews, while managing risks and issues.

Requirements

• Minimum of 3+ years in the CLO domain with the ability to interpret legal documents including offering memoranda, indentures, offering circulars, and private placement memoranda, as well as associated compliance test calculations and concentration test limitations.
• Demonstrated commitment to delivering exceptional client service while maintaining current knowledge of optimal operational practices and emerging technology within the loan market, with a strong emphasis on customer service and satisfaction.
• Proven ability to work autonomously and manage multiple projects simultaneously in fast-paced environments while meeting client deadlines, supported by robust organizational, analytical, and problem-solving capabilities with meticulous attention to detail.
• Highly developed written and oral communication skills with strong problem-solving aptitude, combined with collaborative teamwork abilities and organizational leadership qualities.

Nice To Haves

• Familiarity with software development, support, or operations teams is advantageous.
• Experience with financial software platforms such as Solvas Asset Management, IHS Markit (formerly WSO), Allvue Systems (formerly Black Mountain), and Sentry is beneficial.
• Exposure to programming languages such as SQL is a plus—though none are mandatory.

Responsibilities

• Serve as a subject matter expert for CLO and Solvas Asset Management software (Alter Domus' CLO and syndicated loan platforms), functioning as the primary product ambassador for internal and external stakeholders while modeling CLO deals on Solvas Compliance and Priority of Payment systems.
• Collect, evaluate, and consolidate information from multiple sources including clients and team members to document functional, system, and data requirements, reconciling conflicts and distinguishing defects and enhancement requests throughout the product development lifecycle.
• Oversee client support operations by managing queries, issues, and enhancement requests in compliance with Service Level Agreements, while collaborating with product teams to translate business requirements into detailed functional and technical specifications.
• Partner with cross-functional and geographically dispersed teams to develop user requirements, estimations, specifications, and presentations, coordinating testing activities and providing guidance for creating comprehensive unit and integrated test cases.
• Conduct regular development reviews and communicate project status through formal and informal channels, working independently with minimal supervision while proactively managing risks, issues, and demonstrating expertise in quality assurance and software development methodologies.

Benefits

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements
• Generous holidays
• An additional day off for your birthday
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Additional local benefits depending on your location

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed