Business Analyst and Facilitation SME

Alpha Omega • Camp Springs, NC

22h • $100,000 - $148,000 • Hybrid

About The Position

Alpha Omega is seeking a Business Analyst and Facilitation SME to support USCIS operations. This role involves analyzing business processes, identifying improvement opportunities, and facilitating stakeholder discussions to develop actionable solutions.

Requirements

• Minimum of 8 years of experience as a business analyst or subject matter expert (SME).
• At least 5 years of experience supporting federal programs in areas such as process optimization, requirements analysis, and system integration, with a focus on immigration.
• 5 years of experience with immigration policy, including exposure to agencies and offices operating in the immigration ecosystem, and familiarity with DHS systems used for identity management and immigration status verification.
• Expertise in requirements gathering, process mapping, and workflow optimization.
• Strong understanding of Agile methodologies, testing, and system deployment.
• Ability to translate complex technical concepts into actionable business solutions.
• Certified Business Analysis Professional (CBAP), Agile Certified Practitioner (PMI-ACP), or an equivalent certification.

Responsibilities

• Serve as the lead business analyst supporting USCIS operations.
• Analyze business processes, identify improvement opportunities, and facilitate stakeholder discussions to develop actionable solutions.
• Gather and document requirements, and develop process flow diagrams, use cases, and functional specifications.
• Support Agile sprint planning, backlog grooming, and retrospectives.
• Conduct process reengineering, organizational impact assessments, and alternative analyses.
• Translate complex technical concepts into business solutions and serve as a liaison between business units and technical teams.
• Support technology assessments, user acceptance testing, and operational readiness activities.

Benefits

• PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Senior