IT - SCDOR - Business Analyst - Advanced

Elite WorkForce•Columbia, SC

5d•Onsite

About The Position

The State of South Carolina is looking for a Business Analyst - Advanced. This position is open due to a rebid, and the incumbent is highly likely to apply. The selected candidate will need to pass several onboarding screenings, including a 7-year criminal history, background and credit check, E-Verify, and a state tax check. This role requires expert knowledge in Business Analyst practices, with a focus on using Adobe Enterprise Management (AEM) and OnBase to automate HR processes and move towards a paperless environment. The individual will also demonstrate expert knowledge in enterprise software like SAP, specifically the SC Enterprise Implementation System (SCEIS). Responsibilities include working on special projects using the integrated tax system, SharePoint, and the Microsoft Office Suite, acting as a liaison between business and technical teams, documenting recommendations for improvements with expected benefits and savings, and understanding data requirements across various application and agency teams. Design documentation, including support procedures, guidelines, and checklists, will also be required.

Requirements

6+ years of experience with SAP SCEIS functions and processes.
6+ years of experience as a Business Analyst
6+ years of experience with MS Excel
6+ years of experience with SharePoint
6+ years of experience with process improvements and establishing tracking and performance metrics
Must be a CURRENT SC resident.
Complete discretion and trustworthiness.
Knowledge of federal requirements for handling of confidential data.

Nice To Haves

Experience with COTS Programs

Responsibilities

Identify business requirements, problems/issues and make recommendations using Adobe Enterprise Management (AEM) and OnBase to automate HR related processes and to move to a paperless process.
Demonstrate expert knowledge in an enterprise software such as SAP (e.g. with emphasis on SC Enterprise Implementation System (SCEIS)).
Work with the five areas of TBS in special projects using our integrated tax system, SharePoint and the Microsoft Office Suite.
Perform a liaison function between the business side and the technical side.
Document recommendations on improvements, including expected benefits and savings.
Work with various application and agency teams to understand data requirements for each area of the organization.
Produce design documentation documenting support procedures, guidelines and checklists.
Works closely with Deputy Director and Division Administrators on one-time requests for data and other information with time sensitivity, various administrative tasks and providing advice as relevant to daily activities with the Taxpayer and Business Services Division.
Works closely with Security and Technology Services staff and Human Resources.
Analyzes and evaluates existing policies, programs, plans, systems, operations, procedures, and documents to develop improvements in efficiency, effectiveness, and productivity.
Develop test scenarios and execute for correctness.
Effectively interact and communicate with peer to Director-level professionals.
Provide feedback to team regarding business requirements, enhancements and new features.
Ability to ask pertinent questions of others.
Proactively seek to identify, communicate and implement process related improvements.
Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders.
Collaborate extensively with peers and management to resolve issues while actively contributing to a growing knowledge that improves the effectiveness of our team and our processes.
Prioritize issues and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the issue and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
Good customer skills, be attentive to detail, and responsive to customer tickets.
Troubleshoot and recommend options.
Develop workaround solutions as appropriate.
Serve as a liaison to the technical teams and business units.
Escalate complex problems to other groups, TBS Management, or IT Help Desk.
Using test scenarios, test system to ensure the desired result is achieved.
Adhere to corporate information security guidelines and promote information security among coworkers.
Mentor and lead junior staff members.
Performs other duties and special projects as assigned.