Business Analysis Manager, Operational Excellence

Wolters Kluwer • Clayton, MO

1d • $89,600 - $157,000 • Hybrid

About The Position

Wolters Kluwer, Financial & Corporate Compliance division, provides expert compliance services and software solutions for financial institutions, corporations, small and midsize businesses, and law firms. As the Business Analysis Manager, Operational Excellence, you will play a hands-on and strategic role in proactively identifying, executing, and sustaining continuous improvement initiatives across Service and FCOE operations. This individual contributor partners with leadership to assess current-state workflows, identify inefficiencies, and define future-state solutions. The role drives measurable improvements through data-driven analysis, technology enablement, and modern methodologies including Lean, Six Sigma, and Agentic AI. The ideal candidate is curious and strategic, thrives in complex problem-solving, collaborates effectively across functions, and drives innovation to enhance efficiency, productivity, and the overall customer experience. In this role you will report to the Associate Director, Business Analysis and work a hybrid schedule from our local office.

Requirements

• Education: Minimum Bachelor’s degree, or equivalent required.
• 6+ years of experience in operational improvement, service delivery, fulfillment, business analysis, or process optimization roles.
• Hands-on experience with process mapping, workflow analysis, value stream mapping, and root-cause analysis.
• Proficiency with process, mapping, and visualization tools (Visio, Lucid, Miro, Smartsheet, etc.).
• Experience with continuous improvement methodologies (Lean, Six Sigma, Kaizen).
• Strong analytical skills with the ability to translate data into insights and recommendations.
• Demonstrated ability to collaborate across functions and influence stakeholders through strong communication and relationship-building skills.
• Ability to manage multiple projects simultaneously with strong attention to detail.
• Microsoft Office Suite (MS Teams, Word, Excel, PowerPoint, Outlook).
• Project Mgmt. Software (Smartsheet, JIRA)
• Process Workflow Mapping (Visio, Miro, Lucid)
• Reporting/Analytics (Power BI or equivalent).
• Technical Skills: Familiarity with enterprise systems, data analytic tools (i.e. Power BI)
• Analytical and Problem-Solving: Strong analytical and critical thinking skills with the ability to interpret data, identify root causes, and develop actionable solutions with proficiency in Excel, Power BI, analytics and workflow tools.
• Business and Financial Acumen: Solid understanding of business operations, strategic planning and financial modeling for business case development.
• Technology and Innovation Orientation: Familiarity with emerging technologies, including AI, automation tools, and experience working with technology partners to implement digital solutions.
• Strategic and Tactical: Ability to balance strategic thinking with hands-on execution, endless curiosity, and passion for improving processes.
• Communication: Excellent written and verbal communication skills; able to influence and lead cross-functional teams and senior leadership.
• Change Management: Proven ability to lead teams and stakeholders through change, conflict resolution, and dynamic environments.
• Process Optimization: Skilled in designing and improving workflows, leveraging Lean or Six Sigma methodologies.

Nice To Haves

• Bachelor’s or Master’s degree in: Business Administration, Operations Management, Industrial Engineering, Analytics, or related field preferred.
• Preferred: Lean Six Sigma, Certified Operational Excellence Leader (OPEX-L), Process Improvement Excellence (PIEx), and PMP, SAFe Agile.
• Experience supporting digital transformation or automation initiatives; familiarity with AI-driven process improvements preferred.
• Certification is a plus.

Responsibilities

• Operational Excellence & Continuous Improvement Conduct detailed process assessments to identify inefficiencies, bottlenecks, risks, and improvement opportunities using Lean, Six Sigma, and other process improvement methodologies.
• Perform time-motion studies, workflow observations, and quantitative assessments to establish baseline performance and identify improvement levers.
• Create clear and accurate current-state and future-state process maps using Visio, Lucid, Miro, Smartsheet, or other visualization tools.
• Drive financial and operational performance by recommending and implementing improvements that lower operating expenses, increase throughput, reduce defects, and improve cost-to-serve metrics.
• Lead the development of business cases including cost-benefit analyses, effort estimates, options/alternatives, and risk assessments; translate findings into executive-ready recommendations.
• Lead cross-functional improvement initiatives, working closely with (Operations, Technology, Product, PMO, BPC, and Reporting) to ensure timely delivery and measurable outcomes, and manage projects directly as needed.
• Track and document initiative progress, risks, escalations, dependencies, and results to support ongoing portfolio visibility and reporting.
• Develop reusable standards, playbooks, and toolkits that enable consistent ways of working across teams and support scale.
• Data, Technology & Insights Use data analytics, reporting tools, and root-cause analysis techniques to diagnose performance issues, quantify opportunities, and validate impact.
• Partner with technology teams to explore and validate opportunities to apply automation, AI, agentic AI, and other emerging tools to operational workflows.
• Define, collect, and monitor KPIs and operational metrics that evaluate initiative impact and guide ongoing improvements.
• Maintain documentation and partner with the reporting team to create dashboards, and artifacts that support operational performance monitoring and decision-making.
• Change Execution & Stakeholder Collaboration Collaborate across departments: Technology, Product, Service Operations, FCOE, and others to gather requirements, validate process changes, and execute improvement plans.
• Lead change management activities including communications, training documentation, Standard Operating Procedures (SOP) updates, and adoption support.
• Act as a trusted advisor to senior stakeholders and leaders by providing clear, structured updates on progress, challenges, risks, and outcomes.

Benefits

• Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
• Full details of our benefits are available upon request.
• Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.
• Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees