Business Analysis Manager, Operational Excellence

Wolters Kluwer • Clayton, MO

7d • Hybrid

About The Position

Wolters Kluwer, Financial & Corporate Compliance division, provides e xpert compliance services and software solutions for financial institutions, corporations, small and midsize businesses, and law firms. As the Business Analysis Manager, Operational Excellence, you will play a hands-on and strategic role in proactively identifying , executing, and sustaining continuous improvement initiatives across Service and FCOE operations. This individual contributor partners with leadership to assess current-state workflows, identify inefficiencies, and define future-state solutions. The role drives measurable improvements through data-driven analysis, technology enablement, and modern methodologies including Lean, Six Sigma, and Agentic AI. The ideal candidate is curious and strategic, thrives in complex problem - solving, collaborates effectively across functions, and drives innovation to enhance efficiency, productivity, and the overall customer experience. In this role you will report to the Associate Director, Business Analysis and work a hybrid schedule from our local office.

Requirements

• Education: Minimum Bachelor’s degree, or equivalent required.
• 6 + years of experience in operational improvement, service delivery, fulfillment, business analysis, or process optimization roles.
• Hands-on experience with process mapping, workflow analysis, value stream mapping, and root-cause analysis.
• Proficiency with process, mapping, and visualization tools (Visio, Lucid, Miro, Smartsheet, etc.).
• Experience with continuous improvement methodologies (Lean, Six Sigma, Kaizen).
• Strong analytical skills with the ability to translate data into insights and recommendations.
• Demonstrated ability to collaborate across functions and influence stakeholders through strong communication and relationship-building skills.
• Ability to manage multiple projects simultaneously with strong attention to detail.
• Microsoft Office Suite ( MS Teams, Word, Excel, PowerPoint, Outlook)
• P roject Mgmt. Software (Smartsheet, JIRA)
• Process Workflow Mapping (Visio, Miro, Lucid)
• Reporting/Analytics (Power BI or equivalent).
• Technical Skills : Familiarity with enterprise systems, data analytic tools ( i.e. Power BI )
• Analytical and Problem-Solving : Strong analytical and critical thinking skills with the ability to interpret data, identify root causes, and develop actionable solutions with proficiency in Excel, Power BI, analytics and workflow tools.
• Business and Financial Acumen : Solid understanding of business operations, strategic planning and financial modeling for business case development.
• Technology and Innovation Orientation : Familiarity with emerging technologies, including AI, automation tools, and experience working with technology partners to implement digital solutions.
• Strategic and Tactical : Ability to balance strategic thinking with hands-on execution, endless curiosity, and passion for improving processes.
• Communication : Excellent written and verbal communication skills; able to influence and lead cross-functional teams and senior leadership.
• Change Management: Proven ability to lead teams and stakeholders through change, conflict resolution, and dynamic environments.
• Process Optimization: Skilled in designing and improving workflows, leveraging Lean or Six Sigma methodologies.

Nice To Haves

• Bachelor’s or Master’s degree in: Business Administration, Operations Management, Industrial Engineering, Analytics, or related field preferred.
• Preferred: Lean Six Sigma, Certified Operational Excellence Leader (OPEX-L), Process Improvement Excellence (PIEx), and PMP, SAFe Agile.
• Certification is a plus.
• Experience supporting digital transformation or automation initiatives; familiarity with AI-driven process improvements preferred.

Responsibilities

• Operational Excellence & Continuous Improvement Conduct detailed process assessments to identify inefficiencies, bottlenecks, risks, and improvement opportunities using Lean, Six Sigma, and other process improvement methodologies.
• Perform time-motion studies, workflow observations, and quantitative assessments to establish baseline performance and identify improvement levers.
• Create clear and accurate current - state and future - state process maps using Visio, Lucid, Miro, Smartsheet, or other visualization tools.
• Drive financial and operational performance by recommending and implementing improvements that lower operating expenses , increase throughput, reduce defects , and improve cost - to - serve metrics.
• Lead th e development of business cases including cost-benefit analyses, effort estimates, options/alternatives , and risk assessments ; translate findings into executive-ready recommendations.
• Lead cross-functional improvement initiatives, working closely with (Operations, Technology, Product, PMO, BPC, and Reporting ) to ensure timely delivery and measurable outcomes , and manage projects directly as needed.
• Track and document initiative progress, risks, escalations, dependencies , and results to support ongoing portfolio visibility and reporting.
• Develop reusable standards, playbooks, and toolkits that enable consistent ways of working across teams and support scale.
• Data, Technology & Insights Use data analytics, reporting tools, and root-cause analysis techniques to diagnose performance issues , quantify opportunities , and validate impact .
• Partner with technology teams to explore and validate opportunities to apply automation, AI, agentic AI, and other emerging tools to operational workflows.
• D efine, collect, and monitor KPIs and operational metrics that evaluate initiative impact and guide ongoing improvements.
• Maintain documentation and partner with the reporting team to create dashboards, and artifacts that support operational performance monitoring and decision-making.
• Change Execution & Stakeholder Collaboration Collaborate across departments: Technology, Product, Service Operations, FCOE, and others to gather requirements, validate process changes, and execute improvement plans.
• Lead c hange management activities including communications, training documentation, Standard Operating Procedures (SOP) updates, and adoption support.
• Act as a trusted advisor to senior stakeholders and leaders by providing clear, structured updates on progress , challenges, risks, and outcomes .

Benefits

• Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
• Full details of our benefits are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees