Business Analysis Advisor - C&IB Business Technology Servicing

PNC•Firstside Center Bldg (PA373), OH

3d•$75,000 - $137,500•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analysis Advisor within PNC's C&IB Business Technology Servicing organization, you will be based in Pittsburgh or Philadelphia, PA; Cleveland, OH; Wilmington, DE; or Charlotte, NC. Directs the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. May provide senior level consultation and communications with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives. Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches’ other associates affect knowledge transfer. Oversee the development and maintenance of all applicable policies and procedure documentation. Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams on complex business requirements. Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Strong data analysis skills with proficiency in Excel (pivot tables, advanced functions)
Excellent requirement gathering, documentation, and problem solving skills
Experience in agile methodology for software development
Ability to structure ambiguous information and create clear, actionable output
Excellent written and verbal communication skills for both technical and non-technical audience
Bachelors degree
3+ years of relevant / direct industry experience

Nice To Haves

Experience writing requirements for and testing APIs is preferred but not required.
Business Needs
Business Processes
Data Analytics
Decision Making
Management Reporting
Prioritization
Waterfall Model

Responsibilities

Directs the research, discovery, collection and interpretation of business requirements.
Participates in the development and review of complex processes and procedures, workflow analytics and reporting.
May provide senior level consultation and communications with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams.
Independently mentors, leads, and coaches’ other associates affect knowledge transfer.
Oversee the development and maintenance of all applicable policies and procedure documentation.
Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.
May communicate with senior level stakeholders and technology teams on complex business requirements.
Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment.
Provides direction for the successful deployment of projects.
Drives the development, analysis and distribution of complex reporting.
Identify business needs and define solution approach and scope to address those needs.
Lead requirements gathering sessions to understand business needs and translate them into clear, actionable requirements.
Research and resolve commercial lending business and technical issues, including communication with management and end users.
Develop process and data flow documentation, including current and future state mappings.
Design and execute comprehensive test cases and provide guidance to other testing resources as needed.
Ensure solutions align with and fulfill business goals and objectives.
Participate in Agile ceremonies and write, review, and refine user stories

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service