Business Analysis Advisor - Retail Bank Operations

PNC Bank • Pittsburgh, PA

9d • Onsite

About The Position

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analysis Advisor, you will be within the Retail Bank Operations organization, supporting the Bank Operations Business Information Management team. You will be based in either Pittsburgh, PA or Cleveland, OH. As a Business Analysis Advisor, you will be responsible for supporting reconciliation of various payment products within Bank Operations. Preferred skills include organization and the ability to prioritize tasks and meet daily deadlines for multiple projects. This is a collaborative role with various internal and external service partners, with a focus on business requirement accuracy and completeness. The ideal candidate will be able to: Demonstrate strong attention to detail, work effectively with minimal supervision, and lead meetings, discussions, and working sessions. Apply strong analytical and problem-solving skills, with the ability to understand and translate abstract concepts into actionable processes and solutions. Leverage experience working with General Ledger (GL) processes, preferred but not required. Utilize Agile methodologies and practices, preferred but not required. Employ Microsoft Excel skills to support analysis and reporting, preferred but not required. Exhibit strong risk awareness.

Requirements

• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Bachelors

Nice To Haves

• organization and the ability to prioritize tasks and meet daily deadlines for multiple projects
• experience working with General Ledger (GL) processes
• Agile methodologies and practices
• Microsoft Excel skills to support analysis and reporting
• Certifications are often desired.

Responsibilities

• Directs the research, discovery, collection and interpretation of business requirements.
• Participates in the development and review of complex processes and procedures, workflow analytics and reporting.
• May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
• Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams.
• Independently mentors, leads, and coaches other associates to affect knowledge transfer.
• Oversees the development and maintenance of all applicable policy and procedure documentation.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.
• May communicate with senior level stakeholders and technology teams on complex business requirements.
• Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment.
• Provides direction for the successful deployment of projects.
• Drives the development, analysis and distribution of complex reporting.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior