Business Administration Internship

Kids in the Game•New York, NY

3d•Onsite

About The Position

Kids in the Game offers sport and enrichment-based programs across New York City, aiming to provide positive experiences and opportunities through sports and creative play. They focus on enhancing emotional intelligence, creating a positive sense of self, developing NYC into a top talent hub, and integrating communities. As a Certified B Corporation, Kids in the Game is committed to doing business for good and making a positive impact on the lives of youth. This internship supports the Marketing and Customer Experience teams, reporting to the Director of Customer Experience and assisting the Marketing Coordinator. The role involves public, private, and internal interactions, focusing on cultivating positive relationships and a forward-thinking strategic approach.

Requirements

Thrives off connecting with people and making their day a little better for having interacted with you.
Feels a sense of accomplishment knowing they’ve helped with an issue or created value for someone.
Is intrigued by technology and enjoys diving into and testing it.
Enjoys solving puzzles.
Understands that the key to a successful business is the behind-the-scenes work that goes into it.
Is resourceful and comfortable operating autonomously, but won’t hesitate to ask questions when they arise.
Never leaves messages unanswered.
Has a passion for sports-based youth development.
Can handle influxes in workload and execute tasks on time with a high level of attention to detail.
Works very well with other people and is an effective communicator.
Handles conversations with composure and empathy.
Loves to learn new things.
Can use technology as a driving force.
Open to feedback to continuously improve and grow.

Responsibilities

Engage with prospective customers via phone calls, emails and scheduled events.
Analyze repeat inquiries for opportunities to improve response practices to reduce confusion and number of incoming inquiries.
Establish best practices for our customer service protocols.
Utilize and master registration, CRM and project management platforms.
Stay up-to-date with our program calendar and new program details to anticipate questions and comments.
Aid with processes related to customer support (ex. payment processing, form collection, health record, etc)
Conduct market research via surveys, interviews, focus groups, on-site observation, and analyze reports.
Connect with the Kids in the Game team internally to ensure all stakeholders have necessary relevant information.