Business & Accounting Applications Analyst

CLA (CliftonLarsonAllen)•Nashville, TN

About The Position

The Business & Accounting Applications Analyst plays an important role in implementing, supporting, and optimizing accounting and business technology solutions used by CLA professionals and clients. This individual serves as a trusted technology advisor, helping bridge the gap between business needs, accounting operations, and modern cloud-based applications. The ideal candidate is naturally curious, highly analytical, client-focused, and passionate about using technology and AI-enabled tools to improve business outcomes. This position provides exposure to a rapidly evolving accounting technology ecosystem and opportunities to work directly with firm stakeholders, software vendors, and technical teams.

Requirements

Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.
2 years experience in customer service support required
2 years experience in an area of application support, Helpdesk, Desktop Management, Mobile device/application support or similar IT experience preferred

Nice To Haves

Familiarity With One or More of the Following Preferred: ERP Systems: Digits, QuickBooks Online (QBO), Sage Intacct, Xero
Spend Management: Ramp, BILL, Expensify
FP&A: Fathom, Power BI
Other: Power Query, Power Apps
Experience supporting or implementing cloud-based business applications.
Experience working in a client-facing or consulting environment.
Experience with ticketing systems, knowledge management platforms, or customer support processes.

Responsibilities

Assist with configuring and optimizing finance, accounting, expense management, and reporting applications.
Configure and maintain system settings, user roles, permissions, workflows, and application preferences.
Support application onboarding and data migration activities, including data mapping, cleansing, conversion, validation, and reconciliation.
Document implementation procedures, operational standards, and best practices.
Collaborate with internal teams and software vendors to identify and resolve implementation issues.
Help drive successful application implementations and technology-adoption efforts.
Support users throughout the implementation and onboarding process.
Serve as a subject matter resource for supported accounting and business applications.
Troubleshoot application, integration, synchronization, and user-access issues.
Investigate and resolve support requests while delivering a high level of customer service.
Escalate complex issues to software vendors or internal technical resources when appropriate.
Analyze root causes and recommend sustainable, long-term solutions.
Monitor application health, integration performance, and recurring support trends.
Build trusted relationships with internal teams and clients using supported applications.
Help users understand application features, functionality, and best practices.
Identify opportunities to improve operational efficiency through automation and process standardization.
Apply AI-enabled tools, including Microsoft Copilot, Claude, and similar technologies, to improve efficiency and work quality.
Create and maintain knowledge articles, troubleshooting documentation, implementation guides, and support resources.
Contribute to the continuous improvement of internal knowledge resources and support processes.
Assist with evaluating new products, application features, and emerging technologies.
Help create scalable documentation, training materials, and application-support processes.
Contribute to CLA’s growing AI and digital transformation initiatives.
Recommend technology solutions that support accounting operations and broader business needs.