Business Account Manager

Socket Telecom•Columbia, MO

4d•Hybrid

About The Position

Socket Fiber is looking for a Business Account Manager to support and grow its largest business customers in the Columbia market. In this role, you will serve as the primary point of contact for approximately 50 enterprise and large business accounts, helping retain and expand these relationships over time. This role is centered on customer retention, relationship management, and identifying opportunities to expand services as our customers grow. As the first position dedicated to enterprise account management, you will play a key role in shaping how Socket supports and grows its largest business clients. Your day will often start in the office reviewing account activity, planning customer visits, and preparing for meetings. From there, you will spend much of your time out in the field meeting with business customers across the Columbia area. You might visit a long-standing customer to discuss expanding services to a new location, meet with a business owner to review their current telecommunications setup, or work with internal teams to ensure a customer’s installation or upgrade goes smoothly. Success in this role comes from building strong relationships and understanding your customers’ needs.

Requirements

2–5 years of professional experience in account management, business sales, or customer relationship management
Experience in the telecommunications industry
High school diploma or equivalent
Valid driver’s license and reliable transportation
Strong organizational and time-management skills
Detail-oriented with the ability to manage multiple customer accounts simultaneously
Professional presence when interacting with business clients and leadership teams
Excellent interpersonal and communication skills
Ability to build trust and maintain long-term client relationships

Nice To Haves

Experience managing large or enterprise customer accounts
Familiarity with consultative or relationship-based sales approaches
Strong problem-solving skills and ability to identify new revenue opportunities
Experience working with CRM systems and managing account pipelines

Responsibilities

Manage and maintain relationships with an assigned portfolio of enterprise and large business customers
Serve as the primary point of contact for customer needs, questions, and service expansion opportunities
Identify opportunities to grow accounts through additional services, locations, or technology solutions
Conduct regular customer visits to strengthen relationships and ensure satisfaction
Develop account strategies to support long-term retention and revenue growth
Present telecommunications solutions including internet, voice, data, and fiber services
Prepare proposals, presentations, and reports related to customer performance and revenue growth
Negotiate agreements and renewals while maintaining strong client relationships
Collaborate with internal teams to ensure smooth service delivery and issue resolution
Track and report on account activity, sales performance, and customer engagement