Bus Systems Analyst Conslt

PNC•Farmers Branch, TX

3d•Onsite

About The Position

Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements. We are looking for a Business Systems Analyst (BSA) to support the Personetics Digital Insights platform. The role focuses on translating business needs into clear requirements, working closely with product, engineering, and QA teams to deliver high-quality customer-facing insights. The BSA will play a key role in requirements gathering, backlog management, and end-to-end delivery support in an Agile environment. Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications. Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed. Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results. Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary.

Requirements

Experience in banking / financial services (Retail or SMB preferred)
Strong experience in Agile delivery and user story writing
Experience with tools like Confluence, Jira, or similar
Ability to translate complex business processes into technical requirements
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Agile Methodology
Application Development
Business Management
Confluence Administration
Customer Solutions
Design
Group Problem Solving
JIRA Tool
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design
Business Assessment
Business Process Modeling
IT Environment
IT Project Management
Requirements Analysis
Technical Writing/Documentation
Workflow Analysis
CBAP (Certified Business Analysis Professional) certification preferred.

Responsibilities

Elicit, analyze, and document business and system requirements from stakeholders
Translate business needs into functional and non-functional requirements and user stories
Define clear acceptance criteria and success metrics
Create process flows, data mappings, and use cases
Work closely with Product Owner on backlog creation, prioritization, and refinement
Participate in Agile ceremonies (refinement, sprint planning, demos, retros)
Break down epics into detailed user stories and tasks
Support estimation and sprint planning activities
Partner with business, product, and technology teams to align on goals
Act as a bridge between business and engineering teams
Facilitate discussions to clarify scope, priorities, and dependencies
Drive alignment across cross-functional teams
Support QA and UAT by ensuring requirements are clearly understood
Validate delivered features against acceptance criteria
Assist in defect triage and resolution
Ensure high quality and completeness of deliverables
Support data integration, insights configuration, and personalization logic
Work on mapping data inputs required for customer insights
Ensure accuracy of digital banking insights across Web, iOS, and Android channels