Bus Strat & Init Mgr - Claims Change Readiness Manager

Bank of America•Lincoln, NE

1d•$115,000 - $175,000•Hybrid

About The Position

This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners. This is a critical role within the Consumer and Small Business Claims organization, supporting enterprise-wide transformation initiatives. This role will serve as a key liaison between business leaders and execution partners, ensuring strategic initiatives are successfully implemented across people, process, and technology. The position will be responsible for driving transformation efforts that enhance client experience, operational efficiency, risk management, and profitability while aligning outcomes with enterprise strategy, regulatory requirements, and executive expectations. This position will ensure that Claims associates are prepared for strategic change by aligning business strategy, planning, and execution. As part of the Claims Strategy and Transformation team within Consumer and Small Business Claims, this position will act as a centralized representative for Claims, partnering across the enterprise to deliver simplified, innovative, and scalable solutions.

Requirements

3+ years of experience in delivering business strategic initiatives
Strong executive presence with the ability to lead and facilitate meetings, including alignment sessions and with senior executives
Strong problem-solving skills with the ability to follow through, escalate appropriately, and drive resolution
Proven ability to manage multiple priorities and adapt in a fast-paced environment
Sound judgment in balancing risk and reward, evaluating strategies, and assessing client impact
Exceptional written, verbal, and active listening communication skills
Able to influence across all organizational levels and build consensus
Strong critical thinking, strategic planning, and project management capabilities
High attention to detail with a commitment to flawless execution
Organizationally savvy; able to navigate complex, cross-functional, and geographically diverse environments
Demonstrated ability to foster collaboration, teamwork, and connection across teams
Effective negotiation and facilitation skills
Intellectual curiosity with the confidence to challenge the status quo
Innovative mindset with a focus on simplification and continuous improvement

Nice To Haves

Experience collaborating across lines of business
Claims and/or Client Protection experience
Deep knowledge of Client Protection claims processes
Digital and/or project management experience
Readiness experience
Agile experience

Responsibilities

Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
Engages with key stakeholders, partners, and business leadership to deliver on business objectives
Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
Develops strategic and tactical plans to drive progress towards business goals and objectives
Serve as the primary point of contact for Claims leaders on complex change initiatives and readiness planning
Champion large-scale transformational initiatives that will improve claims processes and the client experience
Collaborate vertically and horizontally within Claims Operations as well as cross-functional partners (e.g., Product, Academy, Client Protection, Technology) to prepare associates for process, people, and technology changes
Represent Claims Operations in execution forums, ensuring business needs are clearly communicated and addressed
Drive simplification efforts, including platform consolidation and reduction of manual processes
Leverage client and associate feedback to inform decisions and shape strategic outcomes
Provide transparency into strategic and tactical decisions through effective stakeholder communication
Identify root causes, surface opportunities, and deliver actionable recommendations using structured problem-solving tools
Build and maintain strong partnerships across the enterprise to support transformation goals