Bus Person - Tony Gwynn's (PT)

Jamul Casino•Jamul, CA

3d•Onsite

About The Position

The Bus Person is responsible for providing friendly, fast, and helpful customer service to all guests and team members. This role assists servers with the guest dining experience, clears and resets tables according to venue standards, and ensures tables are ready for guests' arrival. The Bus Person approaches newly seated guests, serves bread, butter, and water, and works with servers to expedite service. They also perform service duties for servers by picking up and delivering orders from the kitchen, monitoring tables for guest needs, and keeping the dining area clean and neat. Additionally, the Bus Person is responsible for restocking and cleaning their assigned station at the end of each shift, attending pre-shift meetings, and maintaining consistent attendance. They participate as a team member to ensure a smooth operation, declare tips, and attend departmental and company training. The role requires adherence to all company policies, procedures, gaming laws, and regulations, and performing all job duties safely and responsibly, including meeting uniform and appearance standards, which includes wearing slip-resistant safety shoes.

Requirements

Must be at least 18 years of age.
Read, write legibly, understand, and speak English
Excellent customer service/communication skills
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be able to respond to visual and oral cues
Able to work in constricting areas
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in often crowded/noisy environment
Ability to earn and maintain a current Food Handlers Card
Ability to earn and maintain RBS Certification within 60 days of employment
Must be able to acquire and maintain appropriate gaming license
Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Must be able to efficiently and accurately count money and gaming chips and make a change.
Possess the ability to operate an adding machine and have basic computer skills.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

Responsibilities

Provide friendly, fast, and helpful customer service to all guests and team members.
Assist server with guests dining experience.
Complete any task assigned by dining room manager, chef, or supervisor.
Responsible for clearing all table and resetting them for new seating in accordance with venue standards.
Ensure each table is ready for guests’ arrival in accordance with venue standards.
Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables.
Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them.
Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area.
Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards.
Attendance at pre-shift meetings.
Responsible for maintaining a regular and consistent attendance record.
Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.
Declare tips through time and attendance system at the end of each shift.
Attend all departmental and company training programs or meetings as directed.
Compile information, complete and submit reports as needed.
Adhere to all company policies and procedures.
Adhere to all gaming laws and regulations.
Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.
Meet department uniform, appearance, and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.
Any reasonably requested job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.