Orchids - Bus help (Part-Time)

Halekulani Hotel•Honolulu, HI

2d•Onsite

About The Position

As an integral part of a team, the Bus help is responsible for providing exceptional service to our guests to ensure they have a memorable experience at our restaurant. They are expected to be attentive to guests’ needs while making them feel comfortable, important, and relaxed. Specifically, this role will be tasked with the setup and breakdown of the dining areas throughout the service.

Requirements

High school diploma or equivalent vocational training certificate
prior restaurant service and guest relations experience preferred.
One (1) year of experience as a Busser, Server, or similar position at a 4-star hotel or restaurant required
Must be detail-oriented and have the ability to multi-task.
Able to maintain positive guest relations at all times.
Possesses strong written and verbal communication skills.
Possesses good management and organizational skills.
Possesses knowledge of federal and state health laws, regulations, and safety codes.
Able to work effectively with various types of customers.
Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations.
Requires concentration, alertness and attention to detail.
Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor.
Must be able to work collaboratively with other team members.
Ability to access all areas of the kitchen, prep area, stock areas, guest dining (front of house), and walk-in coolers and freezers
Ability to move equipment and merchandise as needed.
Ability to lift and carry items weighing up to 50 pounds occasionally.
Ability to stand and/or walk for up to eight (8) hours per shift.
Ability to sit or stand for extended periods of time.
Ability to perform repetitive movements including walking, standing, bending, stooping, reaching, and lifting.
Ability to reach up to six (6) feet.
Liquor Commission Card as required by state law

Nice To Haves

prior restaurant service and guest relations experience preferred.

Responsibilities

Anticipate guests’ needs; respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Help resolve guest complaints, ensuring guest satisfaction.
Meets with the manager on duty to review assignments, anticipated business levels, changes and other information pertinent to the day’s scheduled activities.
Assist to communicate additions or changes to the assignments as they arise throughout the shift.
Organizes set-up and breakdown of assigned tables with designated supplies and equipment, ensuring proper layout of tablecloths and silverware.
Replenishes supplies as needed throughout the shift.
Removes all dirty table wares and other designated items in a timely manner.
Maintains cleanliness, sanitation and organization of assigned work areas.
Organizes and transports dirty wares and linen to their assigned areas.
Handles all wares carefully to prevent breakage and loss.
Reports any damages, maintenance problems or safety hazards to the manager on duty.
Adheres to all Health Department, sanitation and safety regulations as required by the hotel.
Performs all other duties as may be required or assigned.