Orchids - Server

Hotels and Resorts of Halekulani•Honolulu, HI

3d•Onsite

About The Position

As an integral part of a team, the Server is responsible for continuously looking for ways to improve each guest’s experience. This includes providing exceptional guest service, taking and serving food and beverage orders according to hotel specifications, courteously and efficiently. The role also involves collecting and processing guest check payments, performing closing reconciliation, assisting in the preparation of the restaurant for service, and maintaining cleanliness at all times while ensuring the Hotel’s standards of service.

Requirements

High school diploma or equivalent vocational training certificate.
Minimum one (1) year prior experience as a Restaurant Server in a comparable environment required.
Liquor Commission Card as required by state law.
Ability to anticipate guest needs; respond promptly and acknowledge all guests.
Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.
Must be highly organized, detail-oriented and have the ability to multi-task, prioritize, organize and follow-up.
Ability to maintain positive guest relations at all times.
Knowledge and ability to access and input information into P.O.S.
Must have knowledge of and strictly abide by state liquor regulations.
Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations.
Requires concentration, alertness and attention to detail.
Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor.
Must be able to work collaboratively with other team members.
Ability to access all areas of the kitchen, prep area, stock areas, guest dining (front of house), and walk-in coolers and freezers.
Ability to transport food & beverage orders (approx. 15-45 lbs.) to and from the kitchen.
Ability to carry/lift up to 50 lbs.
Ability to stand/walk for up to 8 hours throughout work shift.
Ability to reach up to 6 feet.
Maintain stationary position for ½ to 1 hour throughout work shift.
Talking (in-person) to co-workers.
Talking (in-person) to the public (including guests).
Responding to written or verbal requests from co-workers.
Receiving verbal instructions.

Nice To Haves

Prior culinary and guest relations training preferred.
Certification of previous training in liquor, wine and food service highly desirable.
Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.).
Written communication to co-workers.
Written communication to business associates (i.e. outside contractors, vendors, etc.).
Written communication to the public (including guests).
Supervising employees or monitoring services provided by outside consultants, vendors and suppliers.
Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.).
Training and/or giving verbal instructions.
Training and/or giving written instructions.
Receiving written instructions.
Reading.
Visiting and/or working at other work sites.
Talking on the telephone and/or video conferencing.

Responsibilities

Take guests’ food & beverage orders, utilizing suggestive selling techniques; serve food and beverage to guests.
Maintain cleanliness, sanitation, and organization of assigned work areas at all times.
Inspect restaurant environment to ensure standards are met; rectify any deficiencies; maintain cleanliness at all times.
Consistently maintain up to date knowledge of restaurant table/seat/station numbers, room capacity, hours of operation, proper table set ups, and dress code of the restaurant.
Consistently maintain up to date knowledge of all liquor brands, beers, and non-alcoholic selections; correct glassware and garnishes in the restaurant.
Consistently maintain up to date knowledge of particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Consistently maintain up to date knowledge of all menu items, prices, preparations, method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of preparation.
Complete opening side duties as assigned.
Complete closing side duties as assigned.
Guide the activities of the assigned bus persons to ensure optimum service to guests.
Perform proper check settlement, tip reporting and closing reconciliation procedures.
Clean and reset tables immediately.
Accommodate requests for information courteously.
Resolve guest concerns ensuring satisfaction; notify management for correction, as appropriate.
Maintain confidentiality of guest information and pertinent hotel data.
Perform all other duties as may be required or assigned.