Bureau IT Support Technician

NPR•Culver City, CA

9d•Onsite

About The Position

A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide. Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR. Application Deadline: Sunday, May 31st at 5pm ET Intro to Position The Bureau Support Technician is a critical link in NPR’s content delivery chain. Based in our Culver City office, you will ensure the technology powering our West Coast operations remains resilient and reliable. Supporting everything from end-user systems to broadcast-critical infrastructure, this role works at the intersection of traditional IT and modern content production. If you are an IT professional who thrives in a deadline-driven environment and understands that technical uptime is essential for public service journalism, we want to hear from you.

Requirements

5+ years of enterprise technology support experience in a multi-platform environment (Mac/PC/Mobile).
Demonstrated experience with Exchange/Entra, Active Directory, and cloud-based device management.
Proficiency in troubleshooting DNS, DHCP, VPN, wireless, and voice/data cabling.
Experience supporting on-site data center environments, including production workstations, broadcast systems, and server hardware.
Proven ability to support enterprise video conferencing and high-end AV equipment.
Demonstrated success in prioritizing multiple responsibilities in a deadline-driven, "mission-critical" environment.
Strong interpersonal skills with a focus on cooperative problem-solving and mentoring others.

Nice To Haves

Experience supporting specialized audio/broadcast tools (e.g., ProTools, DAViD suite).
Familiarity with server virtualization (Linux/Windows) and scripting/automation.
Content management system support experience such as Brightspot
Knowledge of IT project management practices and risk analysis.
Experience with enterprise policy and systems administration for Mac and Windows workstation environments
Experience with Microsoft SQL or equivalent database
A+, Network+, or Security+ certifications.
Apple Certified Macintosh Technician (ACMT) desired.

Responsibilities

Provide technical support for staff in-person and remotely, resolving hardware, OS, and application incidents across PC, Mac, and mobile platforms.
Assist in the administration and physical maintenance of on-site data center equipment, including servers, storage, telephony, and network connectivity.
Troubleshoot specialized production tools used in audio broadcasting and content management, ensuring continuity for high-stakes editorial workflows.
Manage user lifecycles and security using Active Directory, Exchange/Entra, and MFA tools.
Build, install, and maintain highly available workstations and production studio hardware following institutional change management processes.
Act as a local technical liaison, collaborating with infrastructure and product teams to resolve critical outages and root-cause issues.
Develop and maintain clear training materials, standard operating procedures (SOPs), and asset inventories for the Culver City office.
Participate in a 24/7 on-call rotation and work flexible shifts as required to support a round-the-clock news cycle.
Support the growth of the team by mentoring junior technicians and interfacing with external vendors for project success.