Building Trades Appliance Specialist

Warners' Stellian Co.•Leawood, KS

1d•Onsite

About The Position

The Building Trades Appliance Specialist position is designed to serve our most valued trade clients—including top-tier builders and remodelers—with a high degree of expertise and customized service. This role helps establish a clearer career development path within our department and supports our continued commitment to excellence. Key Features of the BTAS Role: Client Focus: Support and cultivate relationships with our highest-volume, most established trade clients. Increased opportunity for more sales and ongoing business with the option to work with Trade-only accounts if desired. Sales Access: Authorized to sell to both retail and trade (builder/remodeler) clients. Trade-Aligned Schedule: Eligible for a Monday–Friday schedule, aligned with builder availability. Consistent work scheduled with minimal weekend and night obligations. Market Influence: Collaborates with Builder Division leadership to support our trade growth strategy. Professional Growth: Access to exclusive training, vendor sessions, and trade networking events. Represent W/S at builder events, trade shows, and networking functions. Grow your network and increase awareness of our trade programs. Attend fun industry events to network and create relationships with trade partners to drive even more business your way. Advanced Learning Opportunities: Attend high-level Warners’ Stellian University (WSU) courses tailored to veteran associates. Attend WSU courses created exclusively for the Builder Trade Appliance Specialist. Optional attendance at most other WSU sessions. Ability to attend the most exclusive Vendor Training opportunities. Develop deeper expertise and stay ahead of industry trends.

Requirements

Extensive product and appliance installation knowledge
Ability to be professional and provide a high level of customer service in interaction with external and internal customers
Has good attention to detail and accuracy in all aspects of work and documentation
Ability to make judgment calls in the moment to help customers while being fair to both the customer and the organization
Ability to work independently with minimal supervision
Ability to work on cross-functional teams
Ability to read, write, and understand English
5+ years of appliance sales experience with demonstrated success working with Building Trades customers
Warners’ Stellian Builder Trades Appliance Specialist Certification
Weekend and evening availability
Some travel may be required
Ability to use PC comfortably, including email, internet, data entry, company software systems with training, intermediate to advanced Microsoft Office skills

Responsibilities

Use product knowledge to demonstrate features and benefits while assisting Building Trades customers in making informed decisions on their appliance purchase based on their needs and wants.
Assist customers in qualifying their needs and demonstrating merchandise using the feature, advantage benefit formula.
Explain purchase, product protection plan, and financing options including calculating costs and collecting payments.
Meet or exceeds minimum sales criteria established for the Building Trades Appliance Specialist role in sales, gross margins, and warranty, and maintains a clean book of business.
Manage customers’ sales orders through to delivery or pick-up, keeping the customer, Building Trades Client, and Building Trades Account Specialist informed of the status and ensuring the pre-site checklist is completed and the client is ready for installation.
Review all orders for accuracy and uphold company policies (re-stock, return trip fee, special order non-cancellable, etc.).
Weekly reviews reports and open sales orders to effectively manage book of business and accounts receivable.
Mentor and helps train sales team members on Building Trades accounts and best practices to help the entire team improve.
Conduct a minimum of one mentor/shadow visit with a team member each month.