Building Support Staff

Fountain House•New York, NY

4d•Onsite

About The Position

The Building Support Staff will work at the Main Clubhouse. This highly visible position will maintain a safe and secure environment for all Fountain House “members” (individuals we support with serious mental health issues) and staff. Treat everyone with the dignity and courtesy consistent with the organization’s mission. This individual will work to ensure all space maintenance and safety efforts are properly coordinated and communicated. This position demands a strong work ethic, with an ability to balance a workload with shifting priorities and deadlines amidst interruptions and time demands. Collaborative and positive attitude and tremendous flexibility are essential. As Building Support Staff, you will embody the values of the clubhouse model, demonstrating what we call our HERO characteristics: fierce optimism, professional curiosity, and a deeply communitarian approach to partnerships, leadership, and engagement.

Requirements

Familiarity of Fountain House and its mission
Positive, energetic, dynamic, and engaging personality
Team approach, and ability to accommodate flexible hours
Basic computer proficiency (Microsoft Office) required
Ability to lift, move or push up to 50Lbs.
High school diploma or GED required
1-2+ years building maintenance experience or equivalent training required
Customer-service oriented, detail oriented and strong organizational skills
Ability to prioritize and manage tasks in an efficient and timely manner
Excellent oral and written communication skills
Ability to work cooperatively as part of a team and independently, minimal supervision

Responsibilities

Responsible for maintaining a safe environment by ensuring proper infrastructure in terms of lighting, signage, accessibility access and ensuring codes, and safety compliance including security, fire prevention, and other safety systems are in place
Ensure building is safe and secure by conducting timely rounds, making sure doors and windows are locked and alarm systems are functional
Engage and work alongside staff and members, as it pertains to the functions of building safety
Conduct daily visitor sign-in and health checks for staff and members
Active participation in the maintenance and cleanliness of the building, including cleaning of stairs, buffing of floors, etc. when agency programs are closed
Ensure daily cleaning of the front of the building before the building is opened, including, but not limited to shoveling snow in the winter
Respond to emergency situations including fire, flood loss of electrical power and accidents
Ability to work on a rotational basis, including covering shifts when necessary
Answer phones during closed program hours, take messages properly and transfer calls accordingly
Ability to communicate clearly and professionally, de-escalate tense and potentially hostile situations
Create and maintain a congenial atmosphere, defuse tension and be a resourceful presence of building safety