Building Supervisor Chilson Center, Parks and Recreation

City of Loveland•Loveland, CO

4d•Onsite

About The Position

The Building Supervisor supports the comprehensive facility operations of the Hatfield Chilson Recreation Center by serving as a Manager on Duty and working closely with the Facility Operations Coordinator to train and lead staff. This position ensures a safe, clean, and welcoming environment for all patrons while overseeing daily building functions, assisting part-time employees, promoting exceptional customer service, and contributing to the delivery of high-quality community programs. The role requires flexible scheduling, including evenings, weekends, early mornings, and holidays with the primary shift typically being Tuesday through Saturday from 1:00pm-9:30pm. The Chilson Recreation Center is seeking a Building Supervisor who is passionate about serving the Loveland community and creating a welcoming, safe, and well-maintained environment for all. In this role, you’ll support daily operations, monitor facility conditions, coordinate with maintenance teams, and ensure that every guest, from families to fitness enthusiasts has a positive and memorable experience. We’re looking for a detail oriented, proactive problem solver who thrives in a fast paced, people focused setting and takes pride in maintaining the high standards of safety, cleanliness, and operational excellence that keep a large, multi-use recreation facility running smoothly each day.

Requirements

High School graduate or GED required.
2 years previous work experience performing similar customer service duties in a large commercial and/or public facility required.
Current CPR and First Aid certification required, or the ability to obtain within 90 days of hire.
General working knowledge of recreation center operations and programming.
Excellent customer services skill and be able to professionally handle guests, staff members, and vendors diplomatically and effectively in a fast-paced environment.
Good judgment, patience, and the ability to prioritize tasks must be demonstrated.
Effectively communicate both verbally and in writing.
Prepare reports, monitor expenses using mathematical principles.

Nice To Haves

Bachelor's Degree in Recreation or a related field preferred.
Staff supervisory experience preferred.
Computer literacy preferred.

Responsibilities

Provide front-line customer service to guests through the enforcement of Chilson Center rules, regulations, and policies as well as through routine Center observations.
Resolve administrative concerns through the application of appropriate policies, procedures, and through positive interaction and collaboration with supervisor, Facility Management Team, and guests.
Act in a lead capacity to assign and direct work of part-time staff to ensure consistent quality service.
Schedule employees as required.
Assist staff as necessary including clerk/cashiers, lifeguards, facility attendants and childcare attendants.
In emergency situations, provide a safe environment by taking charge of the facility and guests.
Schedule & oversee birthday parties.
Responsible for all opening and closing procedures, cash handling and deposits, and overall security of the building, including the pool.
Responsible for ensuring proper operation of facility mechanical systems and contacting appropriate personnel for assistance as needed.
Provide direct support and event-day oversight for all special events and programmed activities including those hosted by internal and external entities.
Provide quality janitorial services by performing and assisting in all cleaning tasks and duties throughout the Chilson Center.
Perform daily event/program/class setups and strikes that may include heavy lifting and various janitorial tasks.
Provide written and/or verbal reports on inventory needs, cleaning schedules, janitorial work lists and task assignments through positive interaction and involvement with supervisor and staff members.
Provide basic maintenance, preventative maintenance and troubleshooting of building and equipment.
Responsive to guest needs by assisting, providing tours, quick response to injuries & incidents.
Provide written or verbal reports on inventory, cleaning schedules, task assignments, guest attendance.
Constantly moves throughout the facility to oversee all facility operations and respond quickly.
Perform front desk duties during busy times.
Cross trains in other areas.
Performs other duties as assigned.

Benefits

Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
A Dedicated, exclusive Employee Health and Wellness Center
Discounted Chilson Center passes
Paid vacation, holidays, floating holidays, and medical leave
Flexible spending including Dependent Care
Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
Retirement 401a, 457, Roth (pre-& post tax) and company match
A Comprehensive Employee Assistance Program
Voluntary 529 College Invest program
Tuition Reimbursement
Employee Referral Program
Personal and Professional Development opportunities
Employee Recognition Program
Exceptional work-life balance
Market based pay & regular performance reviews
Local Government employment is eligible for Public Loan Forgiveness Program