Building Supervisor/Membership - John Geigle Branch^
About The Position
The Building Supervisor is responsible for the general safety and security of the YMCA building. Duties include responding appropriately to lightning notices, serving as the primary contact for incidents such as altercations, complaints, and emergencies, conducting building walkthroughs with attention to safety, and completing facility closing reports. The role also includes member services responsibilities. The employee greets members, guests, and program participants; responds to questions and requests involving membership changes or transactions; and supports membership sales by giving tours and explaining memberships, programs, and events. Under the direction of the Membership Director/Coordinator, the employee cultivates relationships with members and prospective members and provides membership and program receipting, tour follow-up, phone support, and other relationship-building assistance. New hires complete an internal training program within 60 days and work toward meeting the requirements of the Member Specialist I position. Completion creates an opportunity for possible promotion to Member Specialist, which has a higher rate of pay and expanded responsibilities.
Requirements
- Must be at least 17 years of age.
- High school graduate or equivalent required.
- At least one year of previous customer service experience required.
- Complete Intro to Y's Cause & Culture, Ys Way to Service & Engagement, and I Hear You: Service with CARE trainings upon hire.
- Work toward meeting the Member Specialist I criteria within 60 days of hire, including Foundations of Listen First with Listen First Skills Assessment, Get SMART, Three Keys to Successful Family Engagement, Living our Cause for Frontline Leaders, Cause Driven Tour Workshop with Post Workshop Evaluation, and Active.net Skills Assessment.
- Excellent communication and interpersonal skills.
- Knowledge of personal computers and data entry.
- Typing speed of 30 words per minute and proficiency in Microsoft Office.
- Organizational skills and a positive attitude.
- Ability to lift and carry up to 30 pounds in boxes of supplies.
- Ability to stand and/or sit for extended periods while using a phone, computer, and other equipment with manual dexterity.
- Ability to receive and follow detailed instructions and remain professional when dealing with members, customers, and coworkers.
- Auditory, visual, and verbal abilities to communicate by phone and in person and operate standard office equipment.
Nice To Haves
- College degree with an emphasis in Marketing or Communications.
- Broad overview of the YMCA as a local, national, and international movement.
- CPR, AED, and First Aid certification.
Responsibilities
- Maintain general building safety and security.
- Respond appropriately to lightning notices and act as the go-to person for altercations, complaints, and emergency situations.
- Conduct frequent building walkthroughs, focusing on safety, and complete facility closing reports.
- Complete the requirements of the Member Specialist I position within 60 days of hire.
- Create a warm and welcoming environment and build relationships with members and prospective members.
- Educate members and prospective members about YMCA services and connect them with the YMCA.
- Introduce yourself to members, learn their names, help members get to know one another, introduce people with similar interests, and thank members for allowing the YMCA to serve them.
- Receipt new memberships into Active and enter financial and payment information.
- Create photo ID cards for YMCA facility members.
- Conduct facility tours to assess member needs and complete required tour follow-up.
- Assist with wellness center orientation reservations.
- Handle phone inquiries about membership and program information.
- Receipt program registrations in Active and assist members with program questions and inquiries.
- File required paperwork and perform clerical duties.
- Help develop and participate in member appreciation and retention activities.
- Assist with the annual membership data audit.
- Report suspicious activity that could lead to child abuse or violate the code of conduct.
- Keep supplies organized, maintain and clean the facility, and care for equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
