Building Services Coordinator

JLL•Round Rock, TX

14d•Onsite

About The Position

The Building Services Coordinator/Workplace Experience Ambassador is responsible for delivering exceptional client experiences through proactive engagement, communication, and is the SME for maintaining a high-touch service within an executive profile office environment. This role involves enhancing engagement and partnership between JLL, service partners, and clients, ensuring superior service delivery with a strong sense of ownership over the building space.

Requirements

High School diploma or equivalent; Professional Certificate or associate degree highly desired; bachelor’s degree in business administration or equivalent is an asset.
Two or more years of experience in a corporate office environment, with a proven track record of exceptional customer service.
Executive suite experience highly desired.
Exceptional client service skills with a focus on delivering outstanding experiences to corporate level executives.
Strong organizational and time management skills, with the ability to prioritize and manage multiple priorities effectively.
Excellent verbal and written communication skills, with the ability to build relationships and collaborate with diverse stakeholders.
Confidentiality a must.
Proactive problem-solving skills and ability to adapt to changing circumstances.
Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook), Salesforce.com, and CMMS/Corrigo Systems.
Strong interpersonal skills with the ability to collaborate, build relationships, and communicate effectively.
Ability to quickly adapt to new devices, technology, and applications.
Ability to work with diverse teams, lead by example, and foster a positive work culture.
Participate in continuous improvement initiatives and contribute to client workplace strategy.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Professional Certificate or associate degree highly desired
bachelor’s degree in business administration or equivalent is an asset
Executive suite experience highly desired

Responsibilities

Serve as the initial point of contact for all client employee and guest inquiries, issues, ticket management, troubleshooting, and feedback related to workplace services.
Work closely with the client and account teams to schedule meetings and customer engagements.
Develop and maintain strong relationships with business unit admins and sustaining those relationships through consistent, proactive communication and collaboration.
Conduct routine follow-ups with clients and guests to ensure their concerns or needs have been addressed.
Act as the primary contact for client requests, ensuring work is properly handed off to internal teams and the client is updated on the completion of work requests.
Manage area access, ensuring employees and guests follow established processes and maximizing turnaround time for requests.
Support daily operations by efficiently managing building services and maintaining seamless, high-quality experience for clients and occupants.
Conduct routine walkthroughs and assessments to ensure the space is in pristine condition, addressing any cleanliness and safety issues or concerns.
Receive information on facility maintenance from the executive team and create work orders as needed.
Execute services consistent with JLL and client-established SLAs, standard processes, and professional brand image.
Continuously strive to improve experience service performance through innovative suggestions.
Support events and visitors with planning and execution as requested.
Manage special guest and dignitary visits at the reception desk.
Provide exceptional concierge services, including catering coordination, maintaining supply stock levels, and local recommendations for hotels, restaurants, and car services.
Ensure all rooms are professionally maintained, put in work orders as needed, and guarantee room signs are accurate every morning.
Provide administrative support, and support leadership to improve overall service levels.
Ensure services are executed in a manner consistent with SLAs, build meaningful relationships with client employees and guests, and achieve JLL-established performance goals.
Perform additional job duties as requested, ensuring the efficient and effective execution of high-profile initiatives.
Greet clients and guests, ensuring they feel welcomed and supported.
Follow Client security policies and ensure corporate policies and procedures are followed.
Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or disruptions.
Resolve problems related to building services, including janitorial, parking, badging, and conference rooms.