Building Services Associate

Bigos Management•Saint Paul, MN

3d•$17 - $20•Onsite

About The Position

The Building Services Associate is a key member of the property management team. The Building Services Associate provides superior customer service to residents, vendors and co-workers requiring assistance with various details related to the apartment community. The role also is responsible for monitoring the premise for disturbances, lockouts or infractions of the community rules.

Requirements

High school diploma or GED required
1+ year of customer service experience
Individual must be 21 years of age or older
Fluent in English with strong skills in oral and written communication
Ability to use tact and diplomacy in a clear, courteous manner when dealing with co-workers and the public
Ability to work collaboratively in a team environment
Maintain a calm demeanor when handling stressful situations
Ability to travel for required trainings, meetings and company events

Responsibilities

Provides excellent customer service by having a professional and service-oriented demeanor
Light cleaning of bathrooms, party rooms, dog wash and pool areas
Close down pool area and party rooms each evening at both properties
Assist with technology in party rooms, fitness on demand, vending areas
Check-out/return lawn games
Assists residents with package pick-ups, reserving and accessing amenities and general customer service needs
Circulates among visitors and residents to create a feeling of hospitality and strong resident support
Efficiently handles and resolves resident or vendor concerns or requests for assistance
Responsible for control and security of building key system, including providing co-workers and vendors with key access
Patrols and monitors building premise to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
Provides safe escort for individuals when requested
Writes reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Attend required trainings and meetings
Assists in investigations of any unusual incidents
Assesses situations and appropriately escalates as needed to Property Management and/or police or fire department in cases of emergency, such as fire or presence of unauthorized persons
Keeps Property Management aware of any and all issues on or near the property

Benefits

HSA employer contribution
401(k) Plan with employer match
Ten paid holidays, no waiting period to receive holiday pay
Generous Paid Time Off (PTO) and rollover options
Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
Company paid benefits including Life Insurance, Short Term and Long Term Disability
Employee Assistance Program (EAP)
Educational Assistance options
Rent discount
Life Time Fitness Membership discount