Building Permit Technician

City of Rock Island•Rock Island, IL

13d•Onsite

About The Position

Under the supervision of the Building Official, this customer service position is responsible for greeting customers, directing customer correspondence, providing technical information to the public, and performing advanced administrative functions. Primary duties include registering contractors, coordinating building plan reviews, issuing permits, and generally assisting the Building Official.

Requirements

Associate’s degree or equivalent from a two-year college or technical school plus two (2) years’ related experience; or high school diploma or GED equivalent plus four (4) years’ related experience; or equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Certification from the International Code Council (ICC) as a Permit Technician or the ability to obtain within six (6) months of hire.
Valid driver’s license or equivalent also required.
Working knowledge of fiscal and administrative office procedures, practices, systems and equipment.
Excellent knowledge of business English, arithmetic, spelling, grammar, and Robert’s Rules of Order.
Knowledge of project management practices.
Excellent skill in public and employee relations and in maintaining effective working relationships with other employees, officials, agencies, vendors and the public.
Ability to present a positive image of the City as a first point of contact for the Inspections Division.
Ability to organize, complete and report on projects.
Ability to multitask and compose clear, concise and informative correspondence.
Ability to proofread and perform data entry with a high degree of accuracy.
Advanced skill in using Microsoft Word, Excel, PowerPoint, and Publisher as well as Adobe and accounting/payroll software.
Ability to maintain absolute confidentiality of the materials and situations encountered on the job.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to respond effectively to inquiries and complaints.
Ability to solve complex problems involving several variables within a familiar context.
Ability to calculate fractions, decimals and percentages.
Ability to understand and carry out established policies and procedures.
Ability to interpret a variety of instructions in written, oral, picture or schedule form.
Ability to perform routine budgeting and bookkeeping duties.

Nice To Haves

Knowledge of Tyler Technologies preferred.
Ability to speak, read, and write in Spanish is highly desirable.

Responsibilities

Provide administrative support to the Inspections Division which is responsible for building plan reviews, permitting, health code compliance, housing and property maintenance, rental housing, nuisance enforcement, foreclosed/vacant/abandoned properties, and coordination with the Fire Marshal to ensure the safety of the built environment.
Educate and assist customers submitting plans, applications, or other documents.
Provide information about general code requirements and respond to construction inquiries.
Ensure completeness and accuracy of submitted information; route applications and plans from customer to appropriate individual or agency for interdepartmental review; coordinate building plan review process including permit authorization; and provide status updates.
Issue permits, licenses, certificates, and related documents.
Collect and process associated fees.
Register contractors and other professionals.
Collect and process associated fees.
Assist the Building Official with the drafting of meeting agendas, meeting minutes, staff reports, policies, procedures, resolutions, ordinances, and other similar documents.
Act as a liaison to the Inspections Commission on behalf of the Building Official when required.
Coordinate administrative adjudication cases on behalf of the Building Official when required.
Investigate and resolve customer complaints related to the Inspections Division.
Respond to Freedom of Information Act (FOIA) requests related to the Inspections Division.
Respond to customer correspondence; prove information in accordance with policies; direct phone calls and emails; and coordinate with other departments and divisions to provide uniform customer service.
Schedule appointments and meetings, greet customers, ascertain nature of business, and conduct customers to the appropriate person or place.
Perform routine budgeting and bookkeeping duties for the Inspections Division.
Organize and maintain all files, records, and archived materials including building plans.
Operate general and specialized office equipment.
Other duties may be assigned.