Building Permit Specialist - 0626

City of Greenville•204 Halton Road (Public Safety Complex) - Greenville, SC

3d•Onsite

About The Position

Under immediate direction and in compliance with straightforward and standardized policies, procedures, and rules, this role assists customers with permitting processes and inquiries via email, phone, and fax as well as in person. The specialist supports walk-in and online customers in processing permit applications, enters information into a data management system, and answers any questions that may arise. This role also receives fee payments for various services, balances the cash drawer daily, and is responsible for data and paper file maintenance, including creating and maintaining electronic permitting and non-resident contractor license adjustment files.

Requirements

High school diploma or equivalent.
Over one (1) year of clerical office experience.
Knowledge of State and local construction laws and regulations concerning building permit processes and contractor licensing.
Knowledge of procedures and processes for permitting, licensing, data entry, and data management.
Knowledge of forms, applications, and documents needed for the administration of building permits and business license adjustments for non-resident contractors.
Ability to communicate laws, ordinances, and policies both orally and in writing in a clear, concise, and tactful manner.
Ability to review forms, applications, and related documents for accuracy and completeness.
Ability to accurately input data from applications into data management system.
Ability to research forms, websites, manuals, and other sources of regulation.
Ability to troubleshoot, research, and solve customer complaints and issues.
Ability to establish and maintain effective working relationships with co-workers, other City employees, and the public.
Ability to regularly attend work and arrive on time for the designated work schedule.
Ability to read and comprehend manuals, policies, and ordinances.
Ability to make mathematical calculations and draw logical conclusions.
Ability to write reports, prepare letters, summaries, meeting minutes, and compose emails in a clear and professional manner.
Ability to operate general office equipment to include scanner, printer, copier, multi-line telephone, and computer with Microsoft Office Suite.
Ability to utilize specialized software and systems to include credit card machine, permitting software, licensing software, and various other computer programs.
Valid South Carolina Class D Driver's License.

Nice To Haves

Customer service experience.
Knowledge of construction drawings and/or plans.
Experience handling and balancing payments.
International Code Council Permit Technician certification.

Responsibilities

Serve as first point of contact for customers seeking building permits.
Provide assistance, information, forms and permits to the public.
Receive, review, and process applications for permits.
Collect and process appropriate information, and apply applicable policies and procedures in determining completeness of applications, records, and reports.
Assess fees; issue and approve building, mechanical, plumbing, and other related permits.
Verify all data for accuracy, including but not limited to dates, addresses, contractor information, tax map number, non-resident contractor business license adjustments, etc.
Input, retrieve and update data for building, electrical, plumbing, mechanical, boarding, and sign applications into various customized data screens.
Calculate, receive and process permit and license adjustment fees.
Prepare and balance daily payments received for submission to the Revenue Division.
Educate customers on state laws and local ordinances governing all permits (e.g., penalties for operating without a permit, types of permits, associated state licenses, etc.).
Research and help customers solve any permit issues within scope of authority.
Refer customers to the appropriate department/personnel for services as necessary.
Copy, fax, and e-mail permitting forms and related documents (e.g., receipts, occupancy permits, applications, invoices, etc.) to customers.
Provide general office and administrative support as assigned.
Receive and direct various phone calls and mail correspondence.
Assist customers with online application submittals.
Confirm completion of all background checks concerning occupancy permits and maintain files for all types of permits and Non-Resident Contractor business license adjustments.
Collaborate with outside departments/divisions (e.g., Zoning, Fire, Engineering, Construction Inspection, etc.) to help maintain permitting.
Maintain information sent to utility providers (e.g., electrical, gas, sewer).
Perform other duties as assigned.