Building Performance Engineer - Customer Success

Ameresco

13d

About The Position

Ameresco, Inc. (NYSE:AMRC) is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe. At Ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. Our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers. Ameresco has an opening for a Building Performance Engineer – Customer Success who thrives at the intersection of building systems expertise and customer partnership. In this role, you will serve as a trusted technical advisor, helping customers monitor, diagnose, and optimize HVAC and central plant performance using advanced analytics and Ameresco’s AssetPlanner™ platform. You’ll combine engineering insight, clear communication, and relationship‑building skills to ensure customers realize sustained value from their investment.

Requirements

• Bachelor’s degree in a STEM discipline (engineering or related field preferred).
• Minimum of 4 years of relevant experience in building systems, energy management, or performance engineering.
• Strong working knowledge of Building Automation Systems (BAS), HVAC systems, HVAC controls, and cooling plants.
• Valid driver’s license in good standing (travel may be required).

Nice To Haves

• Demonstrated experience diagnosing and resolving HVAC and central plant performance issues.
• Excellent written and verbal communication skills, including technical presentations.
• High emotional intelligence with the ability to navigate challenges and conflict professionally and transparently.
• Ability to work independently in a fast‑paced environment with a positive, solutions‑oriented mindset.
• Proficiency with Microsoft Office, Microsoft Teams, and strong Excel skills
• Prior customer‑facing or consulting experience strongly preferred.
• Experience working with analytics‑driven FDD or building performance platforms.
• Familiarity with energy efficiency programs, performance contracting, or operational excellence initiatives.

Responsibilities

• Customer Partnership & Success Deliver an exceptional customer experience built on trust, responsiveness, and technical credibility.
• Act as a long‑term partner to customers, supporting them throughout their performance optimization journey.
• Maintain consistent, proactive communication so customers clearly understand insights, actions, and value delivered.
• Platform Adoption & Expertise Drive adoption of the AssetPlanner™ FDD platform through onboarding, training, and ongoing engagement.
• Serve as a subject matter expert and trusted resource for customers using the software application.
• Translate complex analytics into clear, actionable guidance for technical and non‑technical stakeholders.
• Building Performance & Optimization Monitor building energy use and HVAC system performance to identify comfort, maintenance, and energy efficiency issues.
• Diagnose HVAC and central plant performance challenges and prioritize corrective actions.
• Partner with customers to implement optimization strategies that improve efficiency, reliability, and indoor environmental quality.
• Identify trends, risks, and opportunities across building portfolios using analytics and engineering judgment.
• Reporting & Communication Deliver clear, compelling reports and presentations that communicate findings, recommendations, and outcomes.
• Support internal teams and contribute to Ameresco’s culture of collaboration, learning, and continuous improvement.

Benefits

• employees receive a comprehensive benefits package, such as health insurance, retirement plans, and paid time off, and may be eligible for performance incentives, bonuses, commissions, or equity, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees