Customer Success Engineer

Pave•San Francisco, NY

4d•Hybrid

About The Position

The CSE Team @ Pave: You’ll become a Pave product and compensation expert, and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave. You’ll do this in partnership with the Account Management team, the Sales team, and the Product and Engineering teams to ensure our customers are successful.

Requirements

You have 2+ years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
You have deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations.
You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.
You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.
You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.
You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.
You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & “blocking” work.
You push to understand the “why” behind customer asks and can find the solution that won’t just help solve a problem one time but will help circumvent future problems.
You’re hungry to join a start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.
You love working with customers over video call/email and customers love working with you.
You have three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen.

Responsibilities

Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.
Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.
Execute on the technical needs of the customer with integrations, data migration and configurations.