Building Operations Specialist

Amentum • McLean, VA

6d • Onsite

About The Position

The primary responsibilities are to monitor, report, and communicate activities on building monitoring systems, as well, as facility incidents and events. These activities may include operational, mechanical, electrical, construction, and renovation events. This position also provides coverage if the scheduled BOS is out. This is an Emergency Essential Position.

Requirements

• Ability to adapt to frequent change and a hectic, fast-paced work environment.
• Strong interpersonal skills and ability to deal with others in a positive, customer -focused manner.
• Ability to comprehend written and oral instructions.
• Reliable transportation to and from work, for providing additional shift coverage, and for occasional off-site meetings
• Employee must be skilled in using Microsoft outlook, Excel and Word.
• Employee should have experience working in customer service
• 2-3 years' experience in call center environment/Facilities environment
• Must be able to obtain and maintain a TS/SCI U.S. government security clearance with polygraph. Note: U.S. citizenship is required to obtain and maintain a TS/SCI clearance with polygraph.
• Two to three years of experience in a similar role, both in customer service and operations, preferably in building maintenance.
• High School diploma or equivalent, with additional training in the use of computers for data entry, word processing, reporting, spreadsheets, etc.
• Must be able to obtain and maintain a TS/SCI U.S. government security clearance with polygraph. Note: U.S. citizenship is required to obtain and maintain a TS/SCI clearance with polygraph.

Nice To Haves

• Facilities and operations experience.
• MAXIMO experience.
• Bachelor's degree.

Responsibilities

• Work rotational shift in a 24 x 7 operations center.
• Employee will be in a call center environment, monitoring alarms and facilitating customer service inquiries.
• Provide coverage in the event of an unplanned absence or emergency to include days, evenings, nights, overnights, weekends, and holidays.
• Report for all assigned shifts as this position is emergency essential.
• Handle all inbound/outbound calls in an articulate, professional manner.
• Record daily events into an electronic log.
• Receive and create service/work orders using multiple databases.
• Research, review, and complete all external work requests for non-contracted sites.
• Use two-way radio communication to dispatch response to emergency and routine requests for service.
• Report and update management on operational issues.
• Establish the Building Operations Center as a command center during emergencies, to serve as the focal point for communication, dispatch, and detailed logs in accordance with the Emergency Response Procedures.
• Ability to use of computers and computer software for recording, modifying, tracking, and displaying data, developing charts and graphs, and word processing.
• Assemble, format, and/or author routine correspondence, reports, forms, and memorandums from various files or rough draft format using MS Office applications.
• Photocopy and print routine reports and correspondence and distribute to the appropriate personnel.
• Receive and report Amentum employee queries and call-offs in accordance with company policies and directives.
• Support and contribute to company safety guidelines and regulations through receiving, compiling, and reporting identified hazards, incidents, and injury notifications.
• Follow all policies and procedures.
• Perform other duties as assigned.
• Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment.
• As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
• Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction.
• It is our policy to consistently provide services that meet customer expectations.
• Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts.
• Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
• Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.

Benefits

• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED